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  1. 11th June 2005, 12:31 AM #1
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    Stuart
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    Default Is this the beginning of the end......

    of Triton Customer Service?

    I needed to order some spares the other day, so rang Triton. They put me onto GMC. GMC didn't have their act all together, and got me to ring Triton. Triton took my order and faxed it to GMC. GMC processed the order, then faxed it back to Triton to dispatch the order. This Triton did, which I received, with a GMC packing list.

    With me so far? Cost of the order of a few spares - $90 (including courier). That was also a bit of a shock to the system, but I guess that is normal. (Never had to pay for a few nuts & bolts in the past).

    None of the nuts now provided are the nyloc ones (so vibration possibly loosening parts is magically no longer a concern? Or was Triton over-engineering in the past?)

    And one of the bags of parts is wrong. And the spare belt for the Triton Dust Helmet (I had broken one of the clips to hold the belt to the battery pack) was broken in the post.

    Guess I'm just feeling a little disappointed that things never stay the same.
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  3. 11th June 2005, 12:45 AM #2
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    Default

    Coming to a bunnings near you........a Triton return line next to the GMC line?

    cheers

    dazzler
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  4. 11th June 2005, 11:29 PM #3
    Just George
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    Default Maybe it is but here's hoping it's not....

    What can I say? Stick with it and see what happens over the next few months. With any change of ownership there is likely to be teething problems, there may have been a lack of communication. Is your product bad? Is it what you expected it would be? If so, allow the transition to fully take place and see what happens then. Then I suggest you write a letter to Triton and GMC and tell them what has happened, they may surprise you.
    Woody
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  5. 19th June 2005, 09:25 AM #4
    woody62
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    GMC have only just aquired Triton from Hill's Industries since June 1st. We have to expect there will be a few teething problems, especially with ordering systems and dispatch. My understanding for now, is that though order enquiries will go via GMC all parts and finished goods will come out of Triton's warehouse. Like Triton, GMC are the only Aussie powertool company we have (though yes it's all made overseas as there are no factories here). They have made a lot of woodworking tools and machines affordable to us DIYr's. Let's give them a go for a bit before we nail'm.
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  6. 19th June 2005, 12:26 PM #5
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    Default

    Stueysnail

    There's never a good excuse for bad customer service and your experience sounds like exactly that. However, if you want GMC to get it sorted out, you should let them know what has happened. That will at least give them some genuine customer feedback and an opportunity to correct a deficiency in their service.

    I suggest you drop them a polite email via their website's "Contact Us" link and wait for a response.
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  7. 27th June 2005, 04:07 PM #6
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    Don't worry - I'm not one to bark without biting. I certainly contacted 'TGMC' and let them know.

    They sent out a replacement bag.

    Still wrong.

    Contacted them again, and the person I spoke to took it in hand to sort out personally.

    Nothing heard since then, so rang up to find out where my replacement parts were at. Apparently that person no longer works for Triton... sorry GMC, and my "problem" had been lost.

    Hopefully, the correct bag of parts is now being sent, but my original comments still stand.
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  8. 27th June 2005, 05:08 PM #7
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    sound a bit iffy, I hope I dont need any spares.... one would hope they get the old act together.

    I wonder if "theinsidevoice" is lurking and will hazard a reply.
    Zed
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  9. 29th June 2005, 12:02 PM #8
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    Finally. Exactly 3 weeks after the initial order, I have received the correct bag of bits.
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