Triton Parts

**Ozkaban** · 7th March 2008, 12:32 PM

Hi,

I'm in the process of building my young daughter a dolls house (took a fair bit of inspiration from Wongos effort). Plan attached, will post more piccies when I have more than a carcass to show off... Plan is to have swinging doors on the front to shut all of the mess away and drawers at the bottom to hide rest. If I'm feeling keen, it will also have a hinged roof with dormer windows in it and a bunch of battery powered LED's for lights...

Anyway, I digress. While I was busy routing out the dados to support the floors when I managed to shift the work piece and push my Triton 1400w router off the table <!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o

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. Seriously bad noises were made, mostly by me...

I managed to land the thing on the handle that does all of the adjustment, which turns out to be a bit of a weak point on the Tritons. Good news is that the router is mostly unaffected, but the part (TRA-147, if you're interested) shattered into a lot of very small bits...

I dropped it in to be repaired in a shop near Hornsby in Syd (think it was called Butler & Smith). Nice to deal with and pretty up-front about the repair process. They also warned me that Triton can take yonks to deliver parts (they're sourced from somewhere in<st1:city w:st="on"><st1> Melbourne</st1></st1:city>). I am not sure if this is something that the GMC buyout has impacted. I am currently up to 4 weeks with promises of 'Don't worry, it will come'...

Should this be considered normal for service? I reckon I could nearly have walked to <st1:city w:st="on"><st1>Melbourne</st1></st1:city> to pick the thing up by now, and if it's a freight issue, I'm sure I could spare the $10 it costs to pop the thing in a padded post bag and send it up... Maybe I'm just being impatient, but I sorely miss the router - my daughters birthday isn't getting shifted back 'cos GMC doesn't know how to send spare parts out!!!

Cheers,
Dave

**jimmyh** · 8th March 2008, 07:22 AM

Ozkaban,

Sorry to hear about your misadventure, we have all done something like this!

I have had some experience with sourcing parts from Triton in the past and they had always been fairly good until the GMC takeover. Remember GMC is a company that replaces tools under warranty instead of making repair available, and after the warranty period is up you have no choice but to throw the item in question into the rubbish, where it probably belonged in the first place!

GMC are notoriously bad for obtaining spare parts, even something basic like an edger blade can take weeks.

Added to this is the problem that some of these companies impose unrealistically high minimum order quantities onto retailers and repairers, or charge a stinging fee if the order is below this amount, repairers may be tempted to delay ordering the part until they have at least a couple of jobs on the same brand of tool just so they can avoid these fees, while telling the customer that the delay is caused by the company
(which, in truth is ultimately to blame)

If you can hold out, it's well worth getting your Triton router repaired, they are a good tool and internationally well regarded.

**Ozkaban** · 8th March 2008, 02:58 PM

I suspected as much... I'll be patient - the router is certainly worth it.

What a shame that such a good product is marred by such shoddy after sales service...

Almost makes me wish I bought that dodgy router from Aldi a week ago - I think it was only $70-ish, which would have been fine until I got the triton back!

Cheers,
Dave

**Blackout** · 9th March 2008, 08:00 AM

Originally Posted by Ozkaban

Almost makes me wish I bought that dodgy router from Aldi a week ago - I think it was only $70-ish, which would have been fine until I got the triton back!

Cheers,
Dave

Dave,
If your thinking that way could you buy a second hand unit to fill in the time with and then when the Triton is returned sell the second hand unit and write the difference off as a rental cost? If the second hand unit turned out to be a good one like a Makita you may find features about it that you really like and keep it. Now I know why I ended up wit 2 routers - 1 x 1/2" and 1 x 1/4"

Cheers,

**Pomare** · 9th March 2008, 02:25 PM

I'm still waiting for a gear replacement under warranty for my Triton 31BD sanding centre - requested 18th Dec so only 3 months so far!!
After sales service is so important - has put me off buying any more Triton(GMC) products.

**Christos** · 9th March 2008, 03:48 PM

I have been given a GMC router as a birthday present. It was missing the nuts that hold the guide in place. I can still use the router but not with the mounted guide. I spoke to GMC and they were not very helpful on this as it would cost me x amount to get these items. This was two years ago.

I have since purchased a Triton router and it is doing what I need. I hope that I do not have to get this repaired.

**Ozkaban** · 10th March 2008, 08:05 AM

Originally Posted by Blackout

Dave,
If your thinking that way could you buy a second hand unit to fill in the time with and then when the Triton is returned sell the second hand unit and write the difference off as a rental cost? If the second hand unit turned out to be a good one like a Makita you may find features about it that you really like and keep it. Now I know why I ended up wit 2 routers - 1 x 1/2" and 1 x 1/4"

Cheers,

Hmmmm, good idea... That's a neat way to get approval from the Minister for Finance... Of course, sale of second hand router is an entirely separate issue ;-)

Cheers,
Dave

**Ozkaban** · 10th April 2008, 09:58 AM

Hi All,

Wow, Finally! My router has been repaired and is now ready to resume construction of the dolls house!!! I picked it up yesterday afternoon.

It only took them 58 days to send the part to Sydney. The people who repaired it also mentioned that the triton parts guy was the rudest individual they have ever spoken with, and before the GMC takeover, you could just call them and the parts would be there pretty reliably.

Anyway, I suggested that they knock $1 off for every days delay, but given the bill came in at $57, they would have owed me $1

Now that I've got it back, I'm going to be treat the thing extremely carefully - not 'cos it's fragile, but more because an 8 week delay to get the thing back is just too painful!

Cheers,
Dave

**princhester** · 10th April 2008, 07:43 PM

Originally Posted by Ozkaban

The people who repaired it also mentioned that the triton parts guy was the rudest individual they have ever spoken with, and before the GMC takeover, you could just call them and the parts would be there pretty reliably.

There is at least one guy there who is very helpful.

**Ozkaban** · 11th April 2008, 08:37 AM

Originally Posted by princhester

There is at least one guy there who is very helpful.

I imagine that plenty of people there are great - I just got unlucky... I guess it's like anything, there are the good and the bad.

Cheers,
Dave

**damian** · 11th April 2008, 11:25 AM

I guess I've been lucky. I've ordered several parts for triton tables etc through bunnings and always had them in a week or less.

I always supply the part number because bunnings don't know anything and bunnings special order proceedure can be a bother, but apart from that it's always gone fine.

Maybe they are nice to Bunnings cos they do so much business with them ?

haven't needed power tool stuff though..

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