Thread: Triton Service (or lack thereof..)

Don't be too hasty to blame Triton. It would be all too easy for Bunnings to blame Triton if they hadn't taken action themselves.

Service from Bunnings isn't what it used to be in the small neighbourhood hardware store!

The blokes on the floor at Bunnies have little power over items ordered in, these are considered "Special Orders" and go through the special orders department, which is usually the laziest slackest person they can find in the place. This info came to me from the horses mouth (Mate) who works in the tool dept at a Bunnies branch.

As he says - won't be mollified by anything we say, but as a general comment then, I'd be putting the blame firmly at Bunnings feet. If they cannot bring enough force to bear to get a timely delivery, then they really are not trying. If someone at that store had actually rung and spoken with Triton, and particularly followed up the lack of delivery, there is no way this would have dragged out so long.

It's not Bunnings. The guy I've been dealing with at my local Bunnings has been marvellous. Triton won't even answer his calls and messages. Stop blaming Bunnings. Yes, some of their staff are morons but I took the trouble to find someone who knew their stuff. I'll get the order number and if there's anyone here who works for either GMC or Triton I challenge them to get my order - now 5 MONTHS old :mad::mad to me in 24 hours. Any takers:confused::confused:
Maybe it's because the order is only worth 38 bucks.

I understand your rage Shedhand. It's always annoying waiting for orders and it sounds like it is Triton that's let the side down.

In Canberra, the Bunnings staff seem to have it in for Triton. They (Gungahlin store, at least) are getting rid of all the Triton gear.

When asked why, I was told 'they been bought out by GMC, don't you know ... and for the Canberra wood show last year, they bought all their own staff down from Sydney, rather than letting us man the stands like they've done in the past"!

Pretty pathetic attitude if you ask me - which you didn't, so I'll shut up now!

jas

Originally Posted by Shedhand

It's not Bunnings. The guy I've been dealing with at my local Bunnings has been marvellous. Triton won't even answer his calls and messages. Stop blaming Bunnings. Yes, some of their staff are morons but I took the trouble to find someone who knew their stuff. I'll get the order number and if there's anyone here who works for either GMC or Triton I challenge them to get my order - now 5 MONTHS old :mad::mad to me in 24 hours. Any takers:confused::confused:
Maybe it's because the order is only worth 38 bucks.

When you go into Bunnings, get the person you are dealing with to:
1. write down the name of the person you speak to
2. write down any reference numbers
3. record the dates you have tried to find out information
4. and ask why there has been a delay.

If someone was an employee of GMC/Triton, they couldn't help as this information/order is private and confidential, if I were ordering something I wouldn't want someone else knowing what I ordered and possibly altering that order- -that is why there is the "confidentiality and privacy act".

It would have been quicker to get on the ferry and pay Triton a visit in person, you could've asked in person what the hold up was...

Originally Posted by Just George

When you go into Bunnings, get the person you are dealing with to:
1. write down the name of the person you speak to
2. write down any reference numbers
3. record the dates you have tried to find out information
4. and ask why there has been a delay.

Sorry, this is so if you wait any longer you can speak to someone in a mangagerial position there and state dates, names and other information and let them follow it up from there. I bet then you would get them in a hurry and probably at no charge.

I bet you that you don't sell all of it, the router would be worth while hanging on to don't you think...

I am inclined to suspect buckpassing on the part of the Big B, I recently ordered a gardening product from them after being told by the manufacturer that Bunnings were the agents. The guy in the garden section knew of the product and assured me that he would contact me as soon as said product arrived, after a considerable wait and numerous excuses I emailed the manufacturer and received a next day reply with details of order from Bunnings & despatch to them. When I contacted Bunnings with these details the gear was suddenly in stock & had arrived when I was told by manufacturer. Seems the manufacturer's rep had to jog their (Bunnings) memory to get order organised. Just my two bob's worth. Cheers, Les.

Originally Posted by Shedhand

It's not Bunnings. The guy I've been dealing with at my local Bunnings has been marvellous. Triton won't even answer his calls and messages. Stop blaming Bunnings. Yes, some of their staff are morons but I took the trouble to find someone who knew their stuff. I'll get the order number and if there's anyone here who works for either GMC or Triton I challenge them to get my order - now 5 MONTHS old :mad::mad to me in 24 hours. Any takers:confused::confused:
Maybe it's because the order is only worth 38 bucks.

Shedhand,

What parts are you after?

If you PM me with your details, I will be happy to ring Triton and arrange shipment. If the parts are not in stock or no longer carried, I will contact you and let you know.

If you choose to take me up on this offer, can you please let me know if there is an order number from Bunnings so I can ask someone to cancel that order. Murphy's law states that you will get both lots on the same day. If no order number, the name of the store and the person you were dealing with would help.

This is way outside my teritory, however there seems to be a communication gap that is unacceptable to yourself, Bunnings and Triton.

Steve

Steve

OK Steve, I'll go into Bunnings tomorrow, get the order number and the part numbers. Bunnings have already told me I can have the stuff for free. But if you can get it that'd be great. Just on the process. I actually stood next to the Bunnings guy when he called Triton but he was put on a 30 min hold the first time and after 5 minutes hold the second time I told him not to bother. I don't care what anyone says, that is not service. They are priveleged to have my business not the other way around.

(CHORUS) Thank you for calling GMC. Your call is impotant to us and will be answered by the next available operator:mad: :mad:

I'm not defending Bunnings but I have the priveledge :confused: of being able to order from GMC. Since Wednesday 8th Feb I have been phoning GMC to follow up the order. I didnt bother the first few times but this week I have checked my time on hold.
Monday - 28 minutes, Tuesday - 21 minutes, Wednesday 12 minutes, Thursday - 18 minutes, Friday - 47 Minutes.

Hi
I was calling from the UK when I was put on hold (not on) so I did all my talking by email and am very satisfied, oh and got through too the right people.

Originally Posted by Shedhand

It's not Bunnings. The guy I've been dealing with at my local Bunnings has been marvellous. Triton won't even answer his calls and messages. Stop blaming Bunnings.

Can't say I'm convinced. I've had endless problems with retail outlets in the past, and going directly to the source (GMC) has always been pretty reliable.

Contact GMC yourself, tell then that the local store doesn't seem to be able to get the part (5 months, I think this is a reasonable assumption), and order it directly. Each time I've had to take this approach, I've had the part arrive in <48 hours.

Of course, I only take this approach when the normal method (ie through a retail outlet) has failed, but in this case, that is exactly what has happened.

The other method- contact the retail office's head office, and lodge a complaint. Let them sort out where the blame is. I have taken this approach in the past as well, and had the manager of the store in question ring me back within a few hours, and bend over backwards to resolve the problem, and ended up with a voucher in addition to the part (for free) (for bringing to their attention the lack of acceptable service).

You can't just sit back and let bad service drag- it won't stop if you do, and I for one do not tolerate bad service. On the other side of the coin, I have also been known to talk to store management to complement a staff member when I've had good service- it goes both ways.

I had an issue with a GMC product a few months ago and emailed them on a sunday night and first thing monday morning got a phone call. some of their products might be crap but their back up service is second to none. some people seem to be down on everything in the world and bad service karma follows. if i could give 10 greenies to GMC for customer service i would