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Thread: Warrenty

  1. 10th April 2006, 06:57 PM #1
    Nuggett
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    Default Warrenty

    Hi all.
    I own a super Jaws,which is about two years old. Last night I went to clamp up a part push down on the peddle and in broke away from its fitting now it's totally stuffed.
    I've phoned Bunnings - But all there interested in is if I have the receipt -which I don't so I been told without it there not much they can do.
    So who looks after warranty issues GMC or Triton?:confused:
    Regards Nuggett
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  3. 10th April 2006, 07:05 PM #2
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    Send an e-mail to [email protected] explaining the problem. They are pretty good.
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  4. 10th April 2006, 07:30 PM #3
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    Scally
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    Nugget
    I had a similar problem.

    Apparently Triton have changed the way the rod is connected to the foot.

    I sent an email to Triton with the part number.

    They contacted me pretty quickly and told me they had updated the connection.

    Within a few days they sent a box of metal with the new fittings, a big lump of metal, not the little washer I had lost.

    No charge.

    I was very impressed.

    I would have been happy to pay for the new part as I reckon the Super Jaws is a great tool and the upgrade would have been worthwhile.

    Parts are too complicated for Bunnings. Talk to Triton as they are interested in their customers and they know what you are talking about.
    Scally
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  5. 10th April 2006, 08:26 PM #4
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    Quote Originally Posted by Nuggett
    Hi all.
    I own a super Jaws,which is about two years old. Last night I went to clamp up a part push down on the peddle and in broke away from its fitting now it's totally stuffed.
    I've phoned Bunnings - But all there interested in is if I have the receipt -which I don't so I been told without it there not much they can do.
    So who looks after warranty issues GMC or Triton?:confused:
    Regards Nuggett
    Sounds like a good reason to build, or buy a filing cabinet too me


    Normell
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    Still drinking & driving, but not at the same time
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  6. 10th April 2006, 11:32 PM #5
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    Nuggett, as mentioned above, contact GMC/Triton & you should be right.

    This problem (if yours is the same) is mentioned in this previous thread


    Cheers..................Sean


    The beatings will continue until morale improves.
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  7. 11th April 2006, 12:12 PM #6
    Nuggett
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    People here are so helpful -THANK YOU!. Spoke to Malcolm today sending replacement part no charge,all I needed was the serial number. If I was left with Bunnies well who Knows I'd still be frustrated !
    Regards Nuggett
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  8. 11th April 2006, 12:59 PM #7
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    Quote Originally Posted by Nuggett
    Spoke to Malcolm today sending replacement part no charge,all I needed was the serial number. Regards Nuggett
    Malcolm of where, Mate?

    soth
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  9. 11th April 2006, 07:00 PM #8
    Just George
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    Quote Originally Posted by masoth
    Malcolm of where, Mate?

    soth
    Malcolm from the GMC/Triton call centre, he konws Triton inside out(he used to be a demonstrator)...
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  10. 11th April 2006, 07:08 PM #9
    Just George
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    If you have trouble fitting the new pieces, take it to a Triton Demonstration on the Gold Coast, the demonstrators name there is John. He loves fixing things like this... Look at http://www.triton.com.au/demonstration.php and look up your local Bunnings store...
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  11. 11th April 2006, 08:36 PM #10
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    Quote Originally Posted by Just George
    Malcolm from the GMC/Triton call centre, he konws Triton inside out(he used to be a demonstrator)...
    I think he still is a demonstrator

    Normell
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    Still drinking & driving, but not at the same time
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