Thread: poor service - anyone else? (EMAIL PROBLEM - ALL FIXED)

Hi Rob

This is extremely atypical. Joel is a first class guy who gives his time and advice freely on forums. He is very approachable. I have had the best service from TFWW in the past. email Joel again - something does not sound right here.

Regards from Perth

Derek

Originally Posted by RobTro

I was wondering if anyone else has ordered stuff from toolsforwoorkingwood?

What was your experience like?

I ordered a bow saw from them about two months ago and I have no saw and I cannot get a reply to any emails.

The only email I have from them are confirmation of the order and then another asking for more money because they made a mistake in the shipping cost. I said OK to the extra and since then I cannot get any replies to any emails.

I was wondering if others have ordered through them and how long it took to get your order.

I am rather dissappointed in the service from a company that I thought was a reputable company. And considering with LV and LN (USA), the longest I have ever had to wait for a reply to an email is two days, and most genreally within 24 hours, I am rather P'd off that I cannot get a reply within two months.

Rob,
I just saw your comment posted here. Your order was sitting here after being returned by the Post office for additional postage and a change of service. We emailed you at the time but we never got the response. So here it sits. I will set the wheels in motion again and send the saw out the door. I have noticed that international email can get swallowed by various filters and there isn't much we can do about it. - Sometimes our emails don't get through and sometimes out customers. In general when sending email- after not getting a response I always ask for a receipt. But even there the system isn't perfect.

Sorry for the delay,
thanks,
joel

Legitimate email does sometimes get swallowed by various filters. A couple of weeks ago I made an enquiry of Watson Brass online through their website and was somewhat dismayed I never got a reply because I had had excellent service from them previously. A week or so later I happened to look in the spam folder (I use gmail), something I hardly ever do, and there was the reply I had been waiting for. My enquiry had been answered quickly, but I never knew about it.

Thanks Joel,

Will look out for the package.


And just in case.. the number was 57142

Rob

It is good to see this forum being used as a tool for turning unhappy customers into happy customers

Regards from Geraldton
Chris

Yeah, I've had a few emails disappear into the ether over the years. No error msg in return but no delivery either.

For important ones I ask for a read receipt but not all mail clients at the other end will provide one.

PS never had a problem with TFWWW orders.