Thread: Fine Tools Australia

See this - Fine Tools Australia

Dealing with this guy is a complete lottery, great if you're a winner and absolutely terrible if you're a loser. Best avoided.

Bugga.

Wish I had seen this thread before making another purchase.
I used a credit card, so no PayPal claim possible.

I'll just keep mailing them and hope

Get in touch with the credit card company and make a claim for a charge back because you haven't received the goods and you can't get any response from the seller.

Another option you have is to talk to the Office of Fair Trading about the situation and what options you have available under Australian Consumer Law.

The customer usually has to firstly attempt to resolve the matter with the vendor, before the OFT will get involved, but in a case such as this where the vendor either does not or refuses to acknowledge communications you have no opportunity to seek a resolution.

There could be quite valid reasons in this instance, but given the collective experiences of many others in the past it may be a systemic issue that the vendor should address to comply with ACL.

Hi, the one time similar to yours that I made a claim for a charge back using the credit card company (ANZ), the supplier came to life very quickly and promptly delivered the goods to me!!
Obviously credit card companies must have some magic words they use with businesses.
Paul

Originally Posted by paul.cleary

Obviously credit card companies must have some magic words they use with businesses.

I don't know if things are still the way they used to be with merchant (credit card) facilities, but it stands to reason there would have been little change - any business who takes what we used to call MOTO (Mail Order/Telephone Order) payments on credit cards will have an internal limit set by the bank as to how many "problem" transactions there can be before an agreement is flagged for review. This is usually based on the value of the transactions in total over a given period (month/quarter etc) as opposed to the number of transactions.

Simply put, if there are too many charge-backs - the facility is terminated by the bank.

What I believe happens in the case of a charge-back is that the bank would send advice through that X transaction would be reversed within Y days unless the customer was satisfied in the meantime (this is why a charge-back request is almost never reversed immediately).