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  1. #16
    Join Date
    May 2012
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    Mariestad, Sweden
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    24

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    The seller will only offer a full refund as he says the post must have damaged the saw and that it was fine before he send it. I have to cover the return postage whack seems a bit unfair since he was the one selling a damaged item. But I'll be rid of the saw which is a good thing I guess.

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  3. #17
    Join Date
    Mar 2004
    Location
    Brisbane (western suburbs)
    Age
    77
    Posts
    12,093

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    Quote Originally Posted by kaf View Post
    ...... he says the post must have damaged the saw and that it was fine before he send it. ......
    Hmmm, I find that hard to believe. I suppose anything is possible, but it would have to have gotten under something very hard and very heavy. I would imaging that anything that was sharp-edged enough to crimp the saw plate like that would have also done some visible damage to the wrapping & packing.....
    IW

  4. #18
    Join Date
    Nov 2004
    Location
    Millmerran,QLD
    Age
    73
    Posts
    11,094

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    Kaf

    Returning the saw is not a good outcome for you. This seller passes quite a few tools though his hands. He would have known about the kink or it was a gross oversight on his behalf. I agree with Ian that damage of that sort is hard to imagine in a context of postal delivery.

    I would suggest that you contact him again and explain that you would prefer to come to a discounted arrangement with him rather than refer the matter to PayPal's dispute centre and perhaps he would like to re-consider before you take that step.

    Regards
    Paul
    Bushmiller;

    "Power tends to corrupt. Absolute power corrupts, absolutely!"

  5. #19
    Join Date
    Oct 2009
    Location
    South Africa
    Posts
    950

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    I can believe that it could be damaged during shipping, but for it to have been bent parallel with the tooth line in random damage like that seems highly unlikely to me.

  6. #20
    Join Date
    Nov 2004
    Location
    Millmerran,QLD
    Age
    73
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    11,094

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    A further thought is that the handle of a tenon saw is very vulnerable compared to say a handsaw. It sits well proud of the sawplate. For such damage to occur, which in itself is very unlikely, I would think it is almost impossible for the handle not to have sustained significant damage. In fact it would be the first casualty.

    Regards
    Paul
    Bushmiller;

    "Power tends to corrupt. Absolute power corrupts, absolutely!"

  7. #21
    Join Date
    May 2012
    Location
    Mariestad, Sweden
    Posts
    24

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    I asked to seller for a partial refund and he escalated the case to customer support who decided to issue me a curtesy refund, so now I have contacted Klaus and Pedder for a new plate.

    Thanks so much for all the help.

  8. #22
    Join Date
    Nov 2004
    Location
    Millmerran,QLD
    Age
    73
    Posts
    11,094

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    Quote Originally Posted by kaf View Post
    I asked to seller for a partial refund and he escalated the case to customer support who decided to issue me a curtesy refund, so now I have contacted Klaus and Pedder for a new plate.

    Thanks so much for all the help.
    That sounds much more reasonable and an acceptable compromise. I have not heard of a courtesy refund before. Is that a full refund excluding postage?

    Regards
    Paul
    Bushmiller;

    "Power tends to corrupt. Absolute power corrupts, absolutely!"

  9. #23
    Join Date
    May 2012
    Location
    Mariestad, Sweden
    Posts
    24

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    Quote Originally Posted by Bushmiller View Post
    That sounds much more reasonable and an acceptable compromise. I have not heard of a courtesy refund before. Is that a full refund excluding postage?

    Regards
    Paul
    Yes I am well satisfied with that. Exactly Paul, that is a refund in full )

  10. #24
    Join Date
    May 2008
    Location
    Australia
    Posts
    2,357

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    Quote Originally Posted by kaf View Post
    Yes I am well satisfied with that. Exactly Paul, that is a refund in full )
    That's great news kaf. Very pleasing to hear the good news. Is Pedder sending you are pretoothed saw plate.

    regards; Stewie.

  11. #25
    Join Date
    May 2012
    Location
    Mariestad, Sweden
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    24

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    Quote Originally Posted by planemaker View Post
    That's great news kaf. Very pleasing to hear the good news. Is Pedder sending you are pretoothed saw plate.

    regards; Stewie.
    I asked for a quote on a pre toothed plate. But if it comes down to toothing I have done it one time which turned out quite all right. Now I am rather keen on basing the "new" saw on Smith's key.

  12. #26
    Join Date
    May 2008
    Location
    Australia
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    Quote Originally Posted by kaf View Post
    I asked for a quote on a pre toothed plate. But if it comes down to toothing I have done it one time which turned out quite all right. Now I am rather keen on basing the "new" saw on Smith's key.
    Sounds like an excellent project kaf. Look forward to hearing more news on your progress.

    regards; Stewie.

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