Thread: Lie Nielsen - you can't beat great service!

Nice to hear good stories and that service isn't dead.

So are you telling us that LN sent you the parts free of charge and free shipping? Were you expecting to get the parts for free? Not quite sure what you are referring to as great service, fast shipping or freebies.

Cheers
Pops

Yep - they sent out the parts gratis, free & no charge.

I was certainly NOT expecting this. As I said above, I asked them for availability & pricing for the parts, When they offered to send the parts I at least expected to have to pay international shipping.

However was very pleasantly surprised at their response of just fixing what was MY stupidity in losing the parts.

Originally Posted by RossM

Yep - they sent out the parts gratis, free & no charge.

I was certainly NOT expecting this. I said above, I asked them for availability & pricing for the parts, When they offered to send the parts I at least expected to have to pay international shipping.

However was very pleasantly surprised at their response of just fixing what was MY stupidity in losing the parts.

This is excellent PR from LN.
Not only have they a very satisfied customer - yourself - but you will likely look kindly on purchasing from LN again.
Further, you have spread the good news and we think they are pretty good too, so we might look kindly on a LN purchase for ourselves.
The after sales service seems certainly worth it.
This is good business by LN - they clearly understand their market very well and deserve to be successful accordingly.
Thanks for sharing.
SG

Thanks Ross.

Crickey, like you I was shocked, free spare parts. Can't get much better than that.

I have heard of this sort of enthusiastic and generous assistance by LN for customers before but thought it perhaps a bit of a one off. Your post will certainly garner support for LN by many here.

Well done for sharing.

Cheers
Pops (whom seems to have lost his complete No.4 smoother, LA Jack, No.9 Mitre plane, and,.. and...)

[QUOTE=RossM;1141782]A plug for Lie Nielsen (and another good reason to spend a bit more on great tools from great companies)

That is what I call great customer service!

QUOTE]

Well Done!!

I have to agree with your sentiments Ross,I have long held the view that they treat their clientele with the same respect as they do with producing quality tools.

Cheers