Thread: Scalloping Marks Left by all Helical Spiral Head Cutters?

Originally Posted by Camelot

I don't get snipe with my Sherwood, when I was looking at the different options for a 20" thicknesser the Sherwood head had way more cutter inserts, from memory other 120, while the Carbatec had less than 100, so I felt more cutters should give a better finish, it does a great job on Ironbark and I have still got 2 turns left on the original cutters.

Hi Cam,

What's the diameter of your spiral head?. From what I've read and understand, the larger the diameter of the cutter head the less scalloping you get because the blades are sheering the wood at a less steep angle...

I don't know the diameter (I would have to take the lid off the machine) but looking at the spec it says it's got 6 spirals, so must be a reasonable size to get 6 rows

https://www.timbecon.com.au/spiral-c...erwood-planers

so what was the outcome?

Originally Posted by havabeer69

so what was the outcome?

No reply back from Timbecon yet.

Originally Posted by havabeer69

so what was the outcome?

My last message was as follows:


I have been given a suggestion which I find quite reasonable given the circumstances. Can I bring in a sample piece of wood that I have passed through the thicknesser at exactly 1mm, I assume this should be acceptable to Sherwood. With a controlled sample I can get Timbecon to thickness the other side taking 1MM off right there in front of me and then I can compare the 2 sides.



As a side note I'm sure Timbecon is well aware of the consumer guarantee and Consumer rights. This is a major fault so I have the right to a refund or replacement for faulty products.



"It’s illegal for businesses to rely on store policies or terms and conditions which deny these rights."

"Solutions: When a business sells a product with a major problem, or a product that later develops a major problem, it must give the consumer the choice of a refund or a replacement of the same type of product."

I'd like to get you folks honest opinion if possible. Do you think I'm being unreasonable in any way
with Timbecon?. I only ask because they're an Australian company and I know its not an easy time
for most businesses right now...

Also, I'd really like to hear from anyone who has had a piece of faulty equipment go through the Warranty Assessment at Timbecon. What was your experience?.

I had a tablesaw motor fail, as I'm a long way from any Timbecon store they diagnosed it with video I sent them.
They then found a local business to perform the motor replacement, sent the motor up, I transported the saw to the business and it was done.

It was pretty straightforward - took longer than I wanted, but they did what was required to get it working again, I was happy with their response.

On another occasion I had a dust collector filter slightly dented in transit (just the wire cage). sent them photos, we determined it was just cosmetic, they offered me replacement or a small refund. No hassles, they just did what was required.

Hope this helps, Jeff

Originally Posted by EagerBeaver71

I'd like to get you folks honest opinion if possible. Do you think I'm being unreasonable in any way
with Timbecon?. I only ask because they're an Australian company and I know its not an easy time
for most businesses right now...

Also, I'd really like to hear from anyone who has had a piece of faulty equipment go through the Warranty Assessment at Timbecon. What was your experience?.

• Originally Posted by EagerBeaver71

  I just realised everyone's mentioning 0.5mm, its actually 0.05mm. I was using a digital depth gauge.

my mistake, I got the references you made to depth of cut mixed up with ridge heights.

If a Byrd Shelix head is in spec at 0.001”, and yours is a smidgen under 0.002” you may be out of luck as that does not seem bad for the far cheaper unit. Either way I hope it works out.

regards

Originally Posted by EagerBeaver71

I'd like to get you folks honest opinion if possible. Do you think I'm being unreasonable in any way
with Timbecon?. I only ask because they're an Australian company and I know its not an easy time
for most businesses right now...

Also, I'd really like to hear from anyone who has had a piece of faulty equipment go through the Warranty Assessment at Timbecon. What was your experience?.

You obviously know your business.

In practice it is likely to be much better if you can resolve the issue with the retailer, especially for your sanity.

It will only be a major fault if a minor repair will not fix it too.

”the goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time. ”

So possibly worth letting them have a look first.

regards

Originally Posted by Wol

You obviously know your business.

In practice it is likely to be much better if you can resolve the issue with the retailer, especially for your sanity.

It will only be a major fault if a minor repair will not fix it too.

”the goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time. ”

So possibly worth letting them have a look first.

regards

I agree. All too often "we" get a head of steam up, because we shelled out hard earner $$$, then our new toy isn't performing as expected. It isn't easy in that situation to take a step back then calmly think things through rationally.

The issue may be a QC problem with assembly, a new insert supplier perhaps; an ordering mistake in procurement; a machining issue; a new person on the assembly line not registering the inserts correctly, or perhaps over tightened them and cracked a few inserts; or operator error. Only a calm logical investigation will reveal all.

Upon delivery my Sherwood MBSC-1936 13" helical head thicknesser ran well on first but brief use. On the second use it ran briefly, let out a horrible squeal and would not feed the stock through the thicknesser. Cutter head ran fine. I was just as pi$$ed off as you are now, NOT HAPPY JAN! In Timbecon's defence, they acknowledged the fault was not user caused, then accepted the freight both ways and repaired the drive chain. Their turn around once they received the unit was exceptional in my opinion. Can't say that about the courier though, as the bulk of the 6 weeks with no new toy was caused by them.

Would I purchase the same unit again? and from Timbecon? They are questions I have mulled over often since receiving the unit back. Yes, I was unhappy, very unhappy to put it mildly. However, Timbecon met their obligations under Australian Consumer Law. On balance I would say yes to both. The unit has performed very well, noise levels are way down on the old H&F unit, the output quality is far better as well.

However, in general Australian retailers of wood working machinery really need to lift their game!

As consumers we are generally treated with scant regard to being able to make informed purchasing decisions. Most of us do not have access to a show room, and even then, there may not be an operational demonstration unit. Hell, we can't even get decent images from some retailers, nor access to vital information such as specifications, manuals etc. We simply can't differentiate one unit from another even though they appear to be clones from the same factory. Don't start me on parallel / grey imports, lack of spare parts support .....

In closing I would say, be calm, be informed, be prepared, be firm, clearly state your expectations for a satisfactory resolution, stick to your guns.

Originally Posted by Mobyturns

I agree. All too often "we" get a head of steam up, because we shelled out hard earner $$$, then our new toy isn't performing as expected. It isn't easy in that situation to take a step back then calmly think things through rationally.

The issue may be a QC problem with assembly, a new insert supplier perhaps; an ordering mistake in procurement; a machining issue; a new person on the assembly line not registering the inserts correctly, or perhaps over tightened them and cracked a few inserts; or operator error. Only a calm logical investigation will reveal all.

Upon delivery my Sherwood MBSC-1936 13" helical head thicknesser ran well on first but brief use. On the second use it ran briefly, let out a horrible squeal and would not feed the stock through the thicknesser. Cutter head ran fine. I was just as pi$$ed off as you are now, NOT HAPPY JAN! In Timbecon's defence, they acknowledged the fault was not user caused, then accepted the freight both ways and repaired the drive chain. Their turn around once they received the unit was exceptional in my opinion. Can't say that about the courier though, as the bulk of the 6 weeks with no new toy was caused by them.

Would I purchase the same unit again? and from Timbecon? They are questions I have mulled over often since receiving the unit back. Yes, I was unhappy, very unhappy to put it mildly. However, Timbecon met their obligations under Australian Consumer Law. On balance I would say yes to both. The unit has performed very well, noise levels are way down on the old H&F unit, the output quality is far better as well.

However, in general Australian retailers of wood working machinery really need to lift their game!

As consumers we are generally treated with scant regard to being able to make informed purchasing decisions. Most of us do not have access to a show room, and even then, there may not be an operational demonstration unit. Hell, we can't even get decent images from some retailers, nor access to vital information such as specifications, manuals etc. We simply can't differentiate one unit from another even though they appear to be clones from the same factory. Don't start me on parallel / grey imports, lack of spare parts support .....

In closing I would say, be calm, be informed, be prepared, be firm, clearly state your expectations for a satisfactory resolution, stick to your guns.

Thanks Moby, Excellent post.

I'm just curious, how much stock do you guys take off at a time, I'm only taking 0.5mm per pass at most.

I put some wood through my Sherwood this morning (don't ask me what timber it is) and you can just see the tramlines left behind by the cutters, I gave it a light sand by hand with 180 grit and applied some finish to see what the grain looks like.

I take at least 1mm at a time, but I think I am limited to about 5mm max because the timber hits the frame of the machine.

Pic 1.jpg Pic 2.jpg Pic 3.jpg

Originally Posted by Camelot

I put some wood through my Sherwood this morning (don't ask me what timber it is) and you can just see the tramlines left behind by the cutters, I gave it a light sand by hand with 180 grit and applied some finish to see what the grain looks like.

I take at least 1mm at a time, but I think I am limited to about 5mm max because the timber hits the frame of the machine.

Pic 1.jpg Pic 2.jpg Pic 3.jpg

Thats a lovely piece of timber right there, the grain is beautiful!, wonder what it is @Auscab. Yes I can see the scalloping, they do sand out pretty easily though.