Thread: Call centre operators

I had a problem with my computer and rang Telstra.

Operator: "Telstra Big Pond, may I help you".
Me: "Yes, I am having problems with my computer".
Operator: "What kind of problems".
Me: "I was typing and all of a sudden the words went away".
Operator: "So what is on the screen right now?"
Me: "Nothing, absolutely nothing".
Operator: "Are you still in the program?.
Me: "How do I tell?"
Operator: "Can you see the C:/ prompt".
Me: "What is a sea prompt".
Operator: "Can you move the cursor around the screen?".
Me: "I told you, there is nothing on the screen".
Operator: "Does your monitor have a power indicator?".
Me: "What is the monitor?".
Operator: "It looks like a TV screen, does it have a little light
that tells you when it is on?".
Me: 'I don't really know, I have never noticed".
Operator: "Well, look at the back of the monitor and find where
the power cord goes into it. Can you see it?".
Me: "Not sure but I think so".
Operator: "Great, follow the cord and tell me if it is plugged
into the power point".
Me: "Yes, I cant see it but I can feel it".
Operator: "Ok, there should be another cable there. Follow it
back to your computer and make sure it is connected".
Me: "I can't reach it".
Operator: "Well see if you can see where it goes".
Me: "I am having real problems seeing it".
Operator: "See if you can lean over a bit and maybe see it".
Me: "Well I can't. It is too dark here".
Operator: "Why is it so dark?".
Me: "Because we had a power failure an hour ago and it has
not yet come back on".
Operator: "Do you still have the boxes and manuals that came
with your computer".
Me: "Of course I have. Do you think I am stupid or something".
Operator: "Take everything back to the store where you purchased
it and tell them you are taking up wood turning instead".

Allan