Thread: Huge problem with Excalibur- need your advice

I have had a Tru Pro for something like ten years. Granted I use it for hobby work but it works very well and is very reliable. It does need Hegna blade clamps.I have a friend who could well contribute to my comments on this forum and he agrees with me that these are an excellent saw and their price is right. We both agree that if we have a need we will buy Tru pro again from Carroll's.

If Hegna is better than Tru pro it must be an outstanding saw

Lets face it if you can get ten years out of one of these it will only cost you about $60 per year or a $1 a week. That's not bad for some one who uses it for a hobby and even better if like you it is being used commercially. Try playing golf and see what it costs you.

Red Gum

Thanks for your answer. Is Tru pro the same as Carba Tec saw, just a different name ?

It would be worthwhile taking the motor to a motor rewinder and ask for a quote. They vary a bit in pricing, try a couple of rewinders if you get a shock with the price from the first one.
A friend of mine had an expensive Hoover vacuum cleaner burn out after 18 months use, he had the motor rewound for about half the price of a new motor from Hoover.
The saw itself is a good unit, the replacement motor sounds expensive. Might also be worthwhile looking into a spare motor from overseas, as long as it is the correct voltage.

Good luck with getting your saw back into business.

Alan...

I think you need to direct this question to the Excalibur makers. Sounds as though you've had a lemon right from the start and maybe Jim Carroll should of advocated on your behalf when you started having these issues. If you jump up and down long enough and hard enough then I think you'll get some results. I just hope you've saved all the receipts from all the repairs, that should reinforce your argument towards Excalibur and Jim Carroll.

Originally Posted by Scott

I think you need to direct this question of the Excalibur makers. Sounds as though you've had a lemon right from the start and maybe Jim Carroll should of advocated on your behalf when you started having these issues. If you jump up and down long enough and hard enough then I think you'll get some results. I just hope you've saved all the receipts from all the repairs, that should reinforce your argument towards Excalibur and Jim Carroll.

Scott in most cases where we can we try and sort out any issues regarding warranty, but without opening the machine as this voids warranty.

If unable to sort an easy fix then they are directed to the importer/ warranty agent in this case Carbatec.
As has been indicated the saw was taken to carbatec to repair.
They are the ones that dictate spare parts levels and prices and as you know you could make 10 scrollsaws out of the cost of spare parts and labour. And this is the same for any industry, spare parts are horrendously expensive and why we see more tools dumped and new ones purchased as replacements.
The saws when they came out were completely new to the market here so no one forsaw any problems. Carbatec had to order in the spare parts as needed so creating a time lag on repairs.

As with all tools there is lemons , no one seems to be able to avoid this in any market tools, cars etc.
How do we fix that , no one seems to have that answer.

How to fix Antolios problem , Carbatec have the full history of his repairs and I am sure he has voiced his opinion to Carbatec on more than one occasion, and I am sure they have tried to help where they can.
A motor rewinder may be able to do the job cheaper but knowing from past experience these are not an easy motor to rewind.
It comes down to what was the cause of the problem as we know the effect. That has to be clarified by the service person at Carbatec.

The Excalibur, now General scrollsaw have been a very reliable scrollsaw with a few teething problems initially due to our 240v system that americans still think is 220v.

Going back to the start Anatolia. Yes the Tru pro and the Carbatec saws appear to be the same.

Red Gum

If you decide to get a replacement go for a Hegner the only way to go last a life time .
Had mine for over 15years use it regularly .
I have the industrial poly cut 3 large throat and table and a very solid large size motor

They called me from Carba on Friday and proposed $200 off their Carba tec saw. So, I bought it and left them my broken saw for the spare parts. Today I unpacked it and cleaned off all oil from the table. I played with it a little bit to have some ideas and feeling. First, it is very quite and has much less vibration then Excalibur. It has twice as more powerful motor, so I hope it would last longer. I connected the thin air pipe but didn't feel any air to blow the sawdust off. So, I still need more time to read the instruction and practice.

Originally Posted by greyhound

If you decide to get a replacement go for a Hegner the only way to go last a life time .
Had mine for over 15years use it regularly .
I have the industrial poly cut 3 large throat and table and a very solid large size motor

I think thats where the issue is, and we all do it.
15 years ago things were made properly and made to last.
Most things since then have been made quicker and cheaper and we now expect things to fail now.
Its a gen Y thing, get a latest model every 2 years.

I have a skill drill that still goes fine, got it for my 13th birthday, I'm 54 now.
The Xu1 cordless drill I got 3 months ago is already dead and I didn't keep the receipt.