Thread: My First Complaint

Termite,

Before the last Melbourne show, I rang MIK about whether they would be bringing a particular plane across. They told me they were bringing one across.

When I spoke to them at their stand, not only had they brought several across but they had put one aside for me with my name on it! On the phone I had not promised to buy one and there was no comitment from MIK for me to buy it at the show. I bought that one and two others as it turned out.

Guess which tool supplier at the Melbourne show will be taking back hundreds or perhaps over a thousand dollars of mine to Adelaide again this year?

I can understand your disgust and disappointment and unless it was a one off unfortunate incident, I would take a similar attitude.

Loyalty is a great thing when it is not abused.

- Wood Borer

I don't get it
I don't get it
I DON'T GET IT

I am afraid termites experience is all too common. Most of us have had bad experiences with too many companies. I am afraid I chuck a wobbly with a poor supplier pretty easily, and I just don't bother going back, usually giving them a fair blast to let them know where they stand.

MIK shouldn't be a standout, they should be just another company, but because they, and a couple of others, seem to go against the trend and offer a bit of service they really stand out.

Can't the competition see this?

I just don't get it.

I totally support the good statements about Mik. When I haven't been able to get something from the unnamed supplier I always bought from Mik. They will be getting a lot more of my business now.
regards
Termite

Originally Posted by Termite

I totally support the good statements about Mik. When I haven't been able to get something from the unnamed supplier I always bought from Mik. They will be getting a lot more of my business now.
regards
Termite

I cant say a bad word about Mik ....I went in to buy a router and some paring chisels and even though I was obviously ignorant on routers they (Phil was the guys name) took the time to go through each machine they had in stock and point out it's good and bad points. They then left me alone for a bit to have a think. There was no pressure at all to buy. Ill defintiely be going back there.

Martin

YEAH for Phil at Mik. If I'm right, he attended the WW show at Launceston. Couldn't find a better more attentive and focussed bloke. O.K., I did end up spending $500+, but I am no pushover, and ever since (this was last summer) all I have read in this great tome has only backed up the information that he... gifted to me re: sharpening and waterstones. Cool dude. Makes his own planes too.

I purchased the Porter Cable Biscuit joiner at the Adelaide T&WWW Show.
Glenfords didn't have any, They told me the show price and said they would be in stock in two weeks time. MIK had one at the show and matched Glenfords price on the spot!
Thumbs up MIK

Phil at MIK is a legend for sure, but rumour has it that Phil will now only be part time at MIK, Story goes that he is now going to spend lots of time on his hand made planes ( and for the hand plane junkies Ashby tool Co is up there with the best, and a sharper plane blade would be hard to find any where on the planet, lets not forget that Phil Ashby is the master of sharp) thats IMHO by the way

Having said that Tony at Mik is also a legend, I often go out of my way to get served by Tony and have been happy with his advise on lots of tool matters for a long while. He is also a knowledgeable Bloke on lots so do yourself a favour and see Tony He will always see you right.

While on the subject of good sevice I have always been looked after at Leda as well

Cheers Ian

Ps anybody note that color is spelt the American way without a U in the toolbar at the top of the thread box where we type our messages

Hey Termite, if these guys did that to you, spill the name mate. This thread has now become a Mik is super thread. Living in the West I wouldn't know as we have a supplier second to none in Perth.

Do you think these guys who provide outhouse service read these forums??
Ernie

Hey Termite

The reason that we have these pages is so that we can warn each other about crap service such as you received and also to pass on the good news when companies go out of their way to be better than the rest. Between us (just the regulars) we probably spend well over $500K a year on various tools and we influence a hell of a lot of other people who are just lurking and learning
This isn't much good if you are going to come over all coy as to the name of the company with whom you have a beef.
You say "A certain un-named (for the usual reasons)"
What "usual reasons"? If you have had crap service then you have every right in the world to tell everybody here. There are no "usual reasons" that are applicable. Ummm ... apart from being a total chicken wimp that is.

Bob,

One company in particular has threatened to sue if anyone gives them negative publicity on this BB. Perhaps that's why Termite is not revealing their name.

He doesn't want his house blown on settling with a company who went out of their way to upset him causing him to complain and then taking his money off him because he complained. It's not being wimpish it is the realisation he is living in an Australia where companies are more likely to sue than give good service.

- Wood Borer

Originally Posted by Wood Borer

Bob,

One company in particular has threatened to sue if anyone gives them negative publicity on this BB. Perhaps that's why Termite is not revealing their name.

He doesn't want his house blown on settling with a company who went out of their way to upset him causing him to complain and then taking his money off him because he complained. It's not being wimpish it is the realisation he is living in an Australia where companies are more likely to sue than give good service.

- Wood Borer

Too true.

The name would have been deleted by me or any other moderators had it been printed.

There is always email if you want to know.

Read the warnings at the top of every forum and would suggest that you read this thread. http://www.woodworkforums.ubeaut.com...ead.php?t=5194

Originally Posted by DanP

The crux of the whole thing is the truth aspect.

Eg. You can't say "XXXXXX(brand) table saw is rubbish because tey never cut accurately and the nut on the arbour comes loose all the time"

BUT YOU CAN SAY "On my XXXXXX table saw, the arbour nut comes loose all the time and it won't cut accurately"

You can say anything you like about anyone as long as it's true. (AND you better be able to back it up with proof).

Dan
__________________

OK. I have cut and pasted the last comment that was on the above thread.
This is the point that I want to make as well. It is NOT defaming somebody to say that they have red hair if they do in fact have red hair. It is however a defamation to say that they dye their hair if the colour is in fact a natural colour.
Similarly, There is nothing wrong with saying that I ordered a saw from company x. They said that it would be delivered in 5 days but here we are 10 days later and the saw still hasn't been delivered. This is NOT a defamation, it is FACT. There may be mitigating circumstances as to why the saw has not been delivered but this is...
I was going to say that it is irrelevant, but it isn't. If the ship carrying the saw had sunk or God had decided to recall the carriers to his demense then that would be a mitigating circumstance and should be noted as well.
But to rteturn to the point, if I kill somebody and another somebody puts this fact up on a web site then I am not being defamed. If this were the case then there would be no newspapers. No criminal news would be printable for fear of law suits from the wrongdoers. Even telling another person about the happening would also be a sueable offence. This is patently NOT the case.

You say "A certain un-named (for the usual reasons)"
What "usual reasons"? If you have had crap service then you have every right in the world to tell everybody here. There are no "usual reasons" that are applicable. Ummm ... apart from being a total chicken wimp that is.

TO BOB WILLSON FROM THE TOTAL CHICKEN WIMP.

At least I have the brains to not risk everything I've spent the last 60 years working for. I'll save my "LOUD MOUTH" for the people involved.
It's nice to see that you put a lot of thought into your posts/replys.
Less than kind regards
Termite