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  1. #1
    Join Date
    Nov 2006

    Default Great customer service

    Went to Total Tools at Morayfield a few weeks ago and purchased a few items, and was taken back by their customer service...brilliant!
    Back there again today, and as usual,staff were incredibly helpful and friendly.
    Absolute pleasure to be treated as a VIP even when i wasn't purchasing big ticket items.
    Reckon they deserve a ...MM

  2. #2
    Join Date
    Jun 2003
    N.W. Melb Suburb


    I have had the same experience here recently at the Sunbury store. The staff at the front directed me to what I was after and as I passed a couple of other staff, they each asked me if I needed help. The store here is directly opposite the local BGS and I thought that might explain the helpfulness but it looks like it might be a directive from on high to the franchisees.

    "It's good enough" is low aim

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