Thread: Great customer service
10th Jun 2019, 09:19 PM #1
Great customer service
Went to Total Tools at Morayfield a few weeks ago and purchased a few items, and was taken back by their customer service...brilliant!
Back there again today, and as usual,staff were incredibly helpful and friendly.
Absolute pleasure to be treated as a VIP even when i wasn't purchasing big ticket items.
Reckon they deserve a ...MMMapleman
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11th Jun 2019, 08:03 AM #2GOLD MEMBER
- Join Date
- Jun 2003
- N.W. Melb Suburb
I have had the same experience here recently at the Sunbury store. The staff at the front directed me to what I was after and as I passed a couple of other staff, they each asked me if I needed help. The store here is directly opposite the local BGS and I thought that might explain the helpfulness but it looks like it might be a directive from on high to the franchisees.Tom
"It's good enough" is low aim
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