Thread: Where is my FWW magazine?

I haven't got mine either

A while back I ordered some back issues and when they didn't turn up in a couple of weeks (their delivery is usually very fast) I emailed Taunton. Taunton said I had to wait 12 weeks before I could claim replacements. I waited 12 weeks (Outlook Calendar is your friend) and sent another email and had replacement copies a couple of days later - then the next day the originals arrived!

I emailed Taunton to ask if they wanted me to return the replacements. Taunton suggested I pass them on to a friend. (Talk about difficult, I had to make friends with someone to pass them on :eek: )

You can add my name to the growing list.

WoW

I just had seventeen copies arrive!


Well done FWW

Am I number 18?
I saw it in the shop just a few days ago and did wonder myself what's gone wrong.

..................hmmmmmm................ :confused:

Y'know, after reading how many have gone a'missin, I kinda expect a ransom demand any minute . . .

My Response below from FWW.

"This e-mail is to confirm that we have experienced shipping problems to Australia. We are told that Fine Woodworking Issue #186 has been arriving late to most Australia subscribers. If at all possible, you may want to purchase this issue at the newsstand and we can extend your subscription an issue to recover that. Our shipping provider has changed and has assured us that the regular receiving schedule will resume starting with Fine Woodworking #187. Please let me know what you would like to do in the meantime, as far as purchasing #186 and I will be happy to extend your subscription."

Not happy.

Kev M

Originally Posted by KevM

Not happy.

Why not?

I have received the same answer. The things have gone astray in the mail somehow, they'll replace them. What am I missing?

I've asked for a new copy to be sent, (in the event that this one doesn't turn up) and I have pointed out that I don't have access to purchase one, and even if I did the cost would be about the same as 6 months subscription.

I suspect they are all somewhere in a container waiting to arrive.

I can't see that Tauntons show any particular malice in their response? There's been a glitch, they've fixed it and offered to replace the missing magazine.

In six or seven years, I've had one go astray previously and it was replaced. I'm not so desperate that I can't wait a fortnight for the latest sharpening techniques!

Cheers,

P

The midge has spoken again and I agree. We should not be too harsh on them. They are half a world away and 12 hours behind us. It is really beyond their control.

I won't be chasing the newsagent to buy one locally, I'm asking for them to send it to me.

I've had a good run in the past, generally if one fails to arrive, I send an e-mail and a replacement arrives in around 1 week.

Kev M

Originally Posted by Wongo

They are half a world away and 12 hours behind us. It is really beyond their control.

Or is that 12 hours away and half a world behind us?

I am waiting for mine to arrive, no point wasting another one from the newsagent. To fill the void I ordered some back issues

I have insisted that they send me a replacement copy. I also recieved same reply that you guys received. In fact, I am pi$$ed off by this whole matter. I have had enough red wine to give them a phone call and $h1t all over them. Promeblem is that by the time they are open in the US, the red wine would have worn off. I also have access to the online version, but that is not the point, as ponted out earlier. To add salt to my wound, the Popular WW mag arrived today ahead of time this month. (I think anyway - I lose track of which mag should arrive when), but I do know when FWW should arrive (the last week of every even month).
An unhappy Les.

Originally Posted by KevM

My Response below from FWW.

"This e-mail is to confirm that we have experienced shipping problems to Australia. We are told that Fine Woodworking Issue #186 has been arriving late to most Australia subscribers. If at all possible, you may want to purchase this issue at the newsstand and we can extend your subscription an issue to recover that. Our shipping provider has changed and has assured us that the regular receiving schedule will resume starting with Fine Woodworking #187. Please let me know what you would like to do in the meantime, as far as purchasing #186 and I will be happy to extend your subscription."

Not happy.

Kev M

Someone should tell Taunton's new "shipping provider" that Australia is not a German speaking country located east of Switzerland.

I put it down to dumb Yanks and their abismal knowledge of geography

For the past 30+ years I've subscribed to Scientific American
Sometimes it arrives in Australia as bulk air freight and is posted by TNT at Sydney Airport
Sometimes the magazine is post marked in The Netherlands or Deutschland
Other times it arrives months late from who knows where
But I've never not received a copy


The worst I've had from Taunton is a letter asking if I'd moved because FWW had been returned to the publisher which makes me think It might have got all the way to Austria!!


ian

Ditto FWW for me. PW arrived yesterday.

Regards from Perth

Derek