Originally Posted by
FenceFurniture
So I have just completed a 110 minute phone call with EA, speaking to four different people (is this sounding like deja vu??).
Origin should have told me to contact EA to say I wasn't staying with them.
That makes Origin at fault.
EA should have returned my call on Monday, when their retention team called me but I couldn't hear them.
EA should have called me back yesterday as the promised they would.
EA should have made damn sure that I understood that the electricity was going to be back dated to the last meter read in May (due to a change in Legislation late last year). They said "it's in the fine print" to which "I said "Bollocks! Do you read the 10,000 words of fine print of T&C before you click I Accept for a software installation? No, I didn't think so". Especially in the circumstances of the last three months, where prices have nearly doubled, they need to make sure that people know BY TELLING THEM UPFRONT!
That makes EA at fault.
So by 95 minutes we were up to
Him: "Is there anything else I can help you with?"
Me: "No. Ahh, well, actually I suppose we better make sure that the same cockup isn't happening with the gas"
Him: "No, it's still transferring".
Me: "From? To?"
Him: "From Origin to us".
Me: "Ah fer chrissakes!" :firedevil:
:punching:
:banghead:
:arge:
:upset:
So that was when I had to speak to the fourth person.
Now I have to go back to Origin and chew them out for not advising me properly. I think a $50 credit to my account for my time (3 hours) would be appropriate. After all, even though they both screwed up, it started with Origin when they didn't tell me I had to call EA to cancel the transfer, and none of this would have happened had they done so.