Thread: Gmc Changes Policy At Bunnings

ozwinner, thanks for the formal information, although I don't appreciate the contents! I guess the whole "ask for the manager" and plead for your case is as good as it gets... regards

Originally Posted by ubeaut

Maybe it's Bunnies policy and not GMC's.

Rumour has it that Bunnies have handed back all or most of their GMC stock. Could just be a rumour with no truth attached to it, but what you are saying here would help in part to verify the rumour.

Nup, nothing in it, just the well detailed ( ) changes to the warranty conditions by GMC that are being implemented by Bunnings.


Cheers..............Sean

Whilst it may seem harsh in the light of the previous GMC/Bunnings return and guarantee policy, DPB may have been lucky to get his money back as opposed to say an exchange. It must be difficult to argue that something is unsuitable if the box is unopened and presumeably untried.

I wonder how many car dealers would be willing to take back a brand new car for the original purchase price, because it was deemed "unsuitable?"

The GMC/Bunnings policy is/was too good to be true. I don't really see how it could last on a commercial basis.

No withdrawal of exchange policy abrogates the rights of the customer against faulty goods and your rights of recourse are with the organisation selling you the goods. I feel sure you don't have to be referred to the manufacturer.

Lastly. Remember "Caveat emptor?" (Let the buyer beware)

Regards
Paul

PS. Interestingly I bought a drill pack and a jigsaw blade pack, both GMC products and both carrying their breakage warranty. The Bunnings man pointed this out to me. These are unquestionably consumeables. I think it probably is time for GMC to rethink some of their policies at least.

DPB, Glad you got satisfaction in the end. Nothing beats a good Public Relations policy.

I don't see the big deal.
The only time I have ever had to return a GMC product was when I bought the "platinum" angle grinder. I had to return it 3 times in 1 week, because everytime I got it home and opened it, there was a bloody part missing.:eek:
I blame bunnings for this, (the cases were not shrink wrapped) as I don't believe the kit would come from the factory missing parts, not with TQM, QA etc etc nowdays. In the end I made the tool guy open the kit in the shop and check off all the parts.
At the end of the day, they still give a 2 year replacement warranty, and they are extremely good value for money, as a weekend warrior tool!.
Besides, my SWMBO will be happy as it will cut down on impulse buys.

Originally Posted by felixe

At the end of the day, they still give a 2 year replacement warranty, and they are extremely good value for money, as a weekend warrior tool!.
Besides, my SWMBO will be happy as it will cut down on impulse buys.

Yes it will cut down on impulse buying as now you will have to make sure that it is what you want. In itself not a bad thing.

But it is different from the normal Bunnings policy that allows you to return for refund items bought in excess of what you needed or wasn't what you needed when SWMBO bought it for you.

And it will stop people using GMC as a no cost weekend hiring place.


Peter.

Since when did either GMC or Bunnings make or change rules the rules of our country or its state laws for that matter?:mad:

New goods can be returned and the money given back if asked for. At least that was law when I did my "Government assisted free business course" a couple of years back. A manager of a shop or business trying on anything else is less than trustworthy I should think.

The original implication in this thread is that GMC does not comply with our Australian consumer law.:mad:

Originally Posted by Buzza

New goods can be returned and the money given back if asked for.

Only if they are faulty.....not just because you changed your mind.

Did you read all of the posts here?

Read this.

Al

I can't for the life of me work out why GMC don't open their own dedicated stores they have a big enough product range surely to support this? Their products ,sure are built to a price point,but wouldn't it be nice to go into one store and be able to buy any of their gear ,mowers, power tools etc in one place as I don't think Bunnies carried even a smidgen of their product range!
Perhaps even a repair service?:confused:

Be a bloody good idea.

Originally Posted by coastie

I can't for the life of me work out why GMC don't open their own dedicated stores they have a big enough product range surely to support this? Their products ,sure are built to a price point,but wouldn't it be nice to go into one store and be able to buy any of their gear ,mowers, power tools etc in one place as I don't think Bunnies carried even a smidgen of their product range!
Perhaps even a repair service?:confused:

Its just not their thing. To date they have, in a very short tiime, become the premium importer and distributor of increasing quality home use power tools.

To become a retailer would add the retailers margin into their revenues but add another business layer to manage, plus the high costs of retail and the uncertainties.

You would also see some negative re-action from their existing retailers which would probably hurt their business more than their own shops would help. No retailer will stand competition from the distributor at a retail level.

I notice that they have now got their tools into the major, general stores, ie Target and Big W.

They are also growing in overseas markets, like the US.

Things are going well for them, looking after their core business. They are probably expanding as fast as they can cope with. Why jeopardise this success for a minor, complex venture in what is an already well served market?

I would think they are sticking to their knitting and continuing to build the brand.

This is only my take on the matter. Could well be wrong.

No doubt all true, and well reasoned.

Still think it'd be cool to be able to walk into a store and see the whole range, all the spares, all the Triton range and all their spares as well.

Stihl do something like that, why not power tool companies (other than for Bodgy's excellent points above of course).

Originally Posted by ubeaut

Maybe it's Bunnies policy and not GMC's.

Rumour has it that Bunnies have handed back all or most of their GMC stock. Could just be a rumour with no truth attached to it, but what you are saying here would help in part to verify the rumour.

Its just a rumour. GMC are the third biggest supplier to Bunnings after a paint company and a company that supplies nails, screws etc. GMC supply more power tools to Bunnings than their own exclusive brand Ozito. GMC have definately not had stock sent back. I gotta say I really have a good chuckle about some of these rumours, they are really funny!!

As for the warranty it is quite simple. If the tool fails with 14 days you take it back to the store for a replacement or refund. After 14 days you deal direct with GMC where we replace the tool door to door to the end user. If the end user does not want that same tool they can get a different tool to the same value. We are all about providing a solution to the problem whether the customer has his receipt or not.