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  1. 1st July 2014, 02:02 AM #1
    Evanism
    Evanism is offline Retired
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    Default Kreg customer service is amazing

    Back in January I ordered from a US retailer, amongst a bunch of other small things, a Kreg PRS3034 router plate insert for my Triton TRA001. It's one of those phenolic jobs.

    I've never really taken much notice, simply as I didn't use it since purchase, but it had a sag in the back of the plate. It was about 3mm in the middle. This made various box making operations impossible.

    So, I emailed with a few snaps and enquired whether it could be straightened by heating in the oven or freezing it. Returns would be prohibitive. We all know the love AusPost has for this countries Dear Citizens. This was on Sunday night.

    Tonight, Monday night, I received an email that they are going to ship me a new one pronto.

    Just like that.

    No run around. No BS.

    Must be 9am Monday there.

    Man, my disappointment did a complete 180 and has turned into stunned amazement. What an absolutely incredible company. What absolutely outstanding customer service.

    Kudos. Very serious kudos to Kreg.
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  2. 1st July 2014 02:02 AM # ADS
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  3. 1st July 2014, 08:10 AM #2
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    wolften
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    Default

    ...nice one

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  4. 1st July 2014, 09:13 AM #3
    Bob38S
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    Default

    Service as it should be.

    They obviously value their reputation and more so their customers.

    Have used their pocket hole system for many years with no problems and great results.
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  5. 3rd July 2014, 09:09 PM #4
    Chris Parks
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    Default

    That sort of response is not unusual in the US, in fact it is just about normal.
    CHRIS
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  6. 4th July 2014, 12:20 AM #5
    chemfish
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    Unfortunately I have to agree, from the times I've had to deal with US companies their customer service smokes us.
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  7. 4th July 2014, 07:12 PM #6
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    Al B
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    Default

    I have also had similar service from Kreg they are more that happy to rectify any problems with their products.
    Regards
    Al .

    You don't know, what you don't know, until you know it.
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