Thanks: 0
Needs Pictures: 0
Picture(s) thanks: 0
Results 1 to 15 of 16
-
19th December 2018, 02:24 PM #1Senior Member
- Join Date
- Aug 2002
- Location
- Williamstown, Melbourne
- Posts
- 486
What is going on with Timbecon? (no emails and points system)
For a few months now I have noticed I am not getting any further email updates from Timbecon. I used to get monthly (weekly?) newsletters and promotional emails but they have stopped. I logged on to my account to see if I had accidentally unsubscribed, but there doesn't seem to be any preference settings anywhere. So a few weeks ago I sent Timbecon an email asking about it, and still no response. (and yes I checked there were no emails in the spam folder).
Also a few months ago I received an email telling me my Timbecon "rewards points" balance, and that I had a $20 voucher to spend by a certain expiry date. But when I log onto my account there are no details on what this mysterious points balance is or how it has been calculated. I suspect they only count online sales and not things you buy in store, as they seem to be missing some purchases. Twice I have sent an email asking for details but again no responses.
What is going on?!?!?
-
19th December 2018 02:24 PM # ADSGoogle Adsense Advertisement
- Join Date
- Always
- Location
- Advertising world
- Posts
- Many
-
19th December 2018, 03:38 PM #2GOLD MEMBER
- Join Date
- Oct 2014
- Location
- Caroline Springs, VIC
- Posts
- 1,645
I'm getting emails from Timbecon all the time. Pretty sure I got one yesterday, and I just checked, there is a new one today. They are just the spammy sales promotions type emails. I've never bought anything from them online, because I prefer to do the one hour round trip to buy a single router bit
-
19th December 2018, 03:40 PM #3GOLD MEMBER
- Join Date
- Jun 2003
- Location
- Sunbury, Vic
- Age
- 84
- Posts
- 2,718
Also getting emails.. As far as I know, I have a reasonable points balance with them. All purchases in store.
Tom
"It's good enough" is low aim
-
19th December 2018, 06:56 PM #4GOLD MEMBER
- Join Date
- Nov 2011
- Location
- Sutherland Shire, Sydney
- Age
- 71
- Posts
- 1,301
I am also getting the usual promotional emails, but did not know anything about a points system.
Alan...
-
19th December 2018, 09:36 PM #5GOLD MEMBER
- Join Date
- Apr 2014
- Location
- Kew, Vic
- Posts
- 1,068
John,
i get regular updates from Timbecon and points updates some time after I’ve spent more money with them.
I find Timbecon Melbourne to be very helpful and have never had a problem with their comms or service.
I suggest that it might be helpful to call Hague Haswell (the owner) in Melbourne and explain your problem.
-
19th December 2018, 11:05 PM #6SENIOR MEMBER
- Join Date
- Apr 2015
- Location
- Brisbane
- Posts
- 304
Check your spam folder in case the emails have ended up in there
-
20th December 2018, 10:33 AM #7Woodworking mechanic
- Join Date
- Jan 2014
- Location
- Sydney Upper North Shore
- Posts
- 4,470
-
20th December 2018, 11:11 AM #8GOLD MEMBER
- Join Date
- Jun 2005
- Location
- Helensburgh
- Posts
- 7,696
-
20th December 2018, 03:28 PM #9
I get their emails often, too often. I don't have any sort of account with them as the only things I've bought from them were at the brisbane wood show years ago. Being in brissy it usually makes more sense to drive over to wakerley than to pay shipping on big items. The price difference doesn't make up for it.
I'm just a startled bunny in the headlights of life. L.J. Young.
We live in a free country. We have freedom of choice. You can choose to agree with me, or you can choose to be wrong.
Wait! No one told you your government was a sitcom?
-
20th December 2018, 05:53 PM #10SENIOR MEMBER
- Join Date
- Feb 2016
- Location
- Perth WA Australia
- Posts
- 829
I still get their promotional emails, but now that you mention it, it has been a while since i got one of their last points email.
If you are in store they generally quite good when you buy something to check whether you have any vouchers.
-
20th December 2018, 08:20 PM #11GOLD MEMBER
- Join Date
- Nov 2011
- Location
- Sutherland Shire, Sydney
- Age
- 71
- Posts
- 1,301
-
30th March 2019, 09:53 AM #12Senior Member
- Join Date
- Aug 2002
- Location
- Williamstown, Melbourne
- Posts
- 486
An update: there is definitely something wrong with their email system.
After initial posts above I corresponded with both timbecon and my isp. Timbecon assured me emails were being sent, and my isp assured me they were not blocking or spamming them. Still no automatic emails received (although I was receiving emails they were personally emailing to me).
So end of January I signed up with my gmail address instead, and that is receiving nothing also.
So I suspect Timbecon think they are sending thousands of emails per month, but only a small % are actually being delivered, and they are not checking their undelivered reports properly. I emailed them again earlier this month but no response.
So other than personally sent emails, I have received nothing from Timbecon (to both my emails) since last year.
-
30th March 2019, 10:06 AM #13.
- Join Date
- Feb 2006
- Location
- Perth
- Posts
- 27,793
I still get them, too many in fact.
If it helps you can have mine
-
30th March 2019, 10:27 AM #14GOLD MEMBER
- Join Date
- Jun 2003
- Location
- Sunbury, Vic
- Age
- 84
- Posts
- 2,718
I am getting them about once a week. Points system is working as I have recently reached the 500 mark and have a voucher to use.
Tom
"It's good enough" is low aim
-
30th March 2019, 03:30 PM #15GOLD MEMBER
- Join Date
- May 2013
- Location
- Rockhampton QLD
- Age
- 68
- Posts
- 2,343
I’m getting them a couple of times a week.