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Thread: Woodpeckers - lack of replies
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21st January 2021, 08:23 PM #1GOLD MEMBER
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Woodpeckers - lack of replies
Placed an order with Woodpeckers in the good ol USofA.
Got a reply order received and confirmed, paid via paypal.
Then got another email requesting confirmation of billing and postal address and a ph number.
Being a bit suspicious, I contacted them via their website "contact us".
Nil replies.
Anyone out there had dealings, good or bad from Woodpeckers???
How did it turn out for you.
Maybe I/ve been burnt and need to raise a paypal claim???
Lyle.
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21st January 2021 08:23 PM # ADSGoogle Adsense Advertisement
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21st January 2021, 08:45 PM #2GOLD MEMBER
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if it's Woodworking Tools, Best Woodworking Tools, Woodturning Tools they're legit and well-known. I've the odd tool from them, although escalating US post and our $ means I haven't bought anything for a long time.
Never contacted them via the web form. I haven't had terribly good experience with some US companies and their coms (TSO being one of them - they are dreadful at replying to queries).
I also had endless to-and-from poorly answered emails with AvidCNC. Requested a video chat and it was all sorted very quickly. They just don't seem to do email very well!
One US co I bought from when I lived in a unit contacted me to confirm that the '1/53 MyRoad Rd' address format was legit - that funny unit 1 on 53 MyRoad thing is a weird Aussieness.
You could always do a skype call or something similar.
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21st January 2021, 09:28 PM #3GOLD MEMBER
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Lyle,
I’ve dealt with them a few times for One Time Tools and they’ve been very helpful. Perhaps they’ve been hit with the same staffing problems as many other companies since Covid.
Kind regards,
Brian
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21st January 2021, 11:10 PM #4Senior Member
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- Apr 2020
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Woodpeckers have been experiencing problems sourcing metal stock for machining into product lately - I had an order delayed about a month because of this but it arrived today. I will pm you the direct email address for one of their customer service guys who is pretty helpful - if you quote your order number and ask for an update Mike will help you I'm sure.
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23rd January 2021, 10:06 PM #5GOLD MEMBER
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- Australia
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Thanks all for your help.
I did the online contact us and the email to mike @woodpeck.
Successfully received emails.
Explanation was as I am a new customer they were waiting for my reply to verify my shipping info.
That email went into the ether.....
Anyway, Mandy replied and order is on its' way .
Gotta love technology....
Lyle
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