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  1. #1
    Join Date
    Jan 2009
    Location
    Australia
    Posts
    975

    Default Woodpeckers - lack of replies

    Placed an order with Woodpeckers in the good ol USofA.
    Got a reply order received and confirmed, paid via paypal.
    Then got another email requesting confirmation of billing and postal address and a ph number.
    Being a bit suspicious, I contacted them via their website "contact us".
    Nil replies.
    Anyone out there had dealings, good or bad from Woodpeckers???
    How did it turn out for you.
    Maybe I/ve been burnt and need to raise a paypal claim???
    Lyle.

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  3. #2
    Join Date
    Nov 2018
    Location
    Newcastle
    Posts
    715

    Default

    if it's Woodworking Tools, Best Woodworking Tools, Woodturning Tools they're legit and well-known. I've the odd tool from them, although escalating US post and our $ means I haven't bought anything for a long time.

    Never contacted them via the web form. I haven't had terribly good experience with some US companies and their coms (TSO being one of them - they are dreadful at replying to queries).

    I also had endless to-and-from poorly answered emails with AvidCNC. Requested a video chat and it was all sorted very quickly. They just don't seem to do email very well!

    One US co I bought from when I lived in a unit contacted me to confirm that the '1/53 MyRoad Rd' address format was legit - that funny unit 1 on 53 MyRoad thing is a weird Aussieness.

    You could always do a skype call or something similar.

  4. #3
    Join Date
    Apr 2014
    Location
    Kew, Vic
    Posts
    772

    Default

    Lyle,

    I’ve dealt with them a few times for One Time Tools and they’ve been very helpful. Perhaps they’ve been hit with the same staffing problems as many other companies since Covid.

    Kind regards,

    Brian

  5. #4
    Join Date
    Apr 2020
    Location
    Seaford, Vic
    Posts
    333

    Default

    Woodpeckers have been experiencing problems sourcing metal stock for machining into product lately - I had an order delayed about a month because of this but it arrived today. I will pm you the direct email address for one of their customer service guys who is pretty helpful - if you quote your order number and ask for an update Mike will help you I'm sure.

  6. #5
    Join Date
    Jan 2009
    Location
    Australia
    Posts
    975

    Default

    Thanks all for your help.
    I did the online contact us and the email to mike @woodpeck.
    Successfully received emails.
    Explanation was as I am a new customer they were waiting for my reply to verify my shipping info.
    That email went into the ether.....
    Anyway, Mandy replied and order is on its' way .
    Gotta love technology....
    Lyle

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