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Thread: Calling all Hartley boat owners
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13th September 2009, 10:00 PM #31New Member
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- Sep 2009
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- Law, Scotland
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- 2
The lack of Customer Service from Hartley is unbelievable.
I placed a substantial order for plans, books and other stuff about a month ago but didn't get any confirmation that my order was received.
I did however get a confirmation from the Royal Band Of Scotland that the money had been taken from my credit card. The RBS confirmation clearly states that this is not a confirmation that Hartley have received the order or were processing it and that I should contact Hartley for confirmation that the order had in fact been received.
I copied the transaction details into an email to Hartley and asked if the order had been received and when it was likely to be dispatched. All I got was a curt response saying "read our website!" That was it nothing else!
I then emailed Hartley back including the full email from RBS that clearly stated that this was not a confirmation and also stating that I should contact Hartley for confirmation. Again, all I got was an unbelievable short email reply - "Your question was already answered!"
I emailed again (copying the email to their UK & USA addresses) stating that all I wanted was to know if the order had been received? However I received no reply whatsoever.
So I've still had no response, still received nothing and yet Hartley have had my money for nearly 5 weeks now. I think it's time to get a refund from the Credit Card people.
I think that we all know that any reputable company would be able to confirm that an order had been received. Hopefully, they'll soon realise that a business that has no consideration or time for their customers won't be able to carry on indefinately.
I came across this forum when I "Googled" Hartley customer service and it seems there are very many unhappy customers getting no satisfaction from Hartley!
billyh
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13th September 2009 10:00 PM # ADSGoogle Adsense Advertisement
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14th September 2009, 01:34 AM #32
What did you order?
cheers
AJ
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14th September 2009, 05:12 AM #33New Member
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- Sep 2009
- Location
- Law, Scotland
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As stated in my previous post, books and plans!
At the end of the day it doesn't make any difference what I ordered.
How difficult would it have been to answer my question, which was "have you received my order and when will it be dispatched?" rather than send two curt and useless replies.
billyh
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15th September 2009, 02:38 AM #34
I was actually interested in what you are proposing to build, but never mind.
Judging by past reports, you'll get your plans & stuff.
Eventually.
Happily for you, NZ is far enough away that you'll never have to even think of the place
again once you have received them. If you want to, you can probably make life difficult
for everyone by reporting fraud to your card provider at this point. Your stuff is probably
in transit by this time. The card provider & insurer probably don't care. Hartley &
Brookes clearly don't care about their business reputation. It's already lower than a
snake's belly so you can't damage that.
cheers
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20th September 2009, 04:30 PM #35
It's such a shame that designs that have brought so much joy to sailers should be marred by a lack of interest and sheer rudeness from the company that owns the plans. The last thing a boat builder needs is anything that dampens enthusiasm.
The following sites may help:
Hartley TS forum
http://dsn.au.com/phpBB3/index.php
The local association which sells plans (TS16) and may be able to source plans for other Hartleys (thanks Mik for this)
http://www.ts16sa.yachting.org.au/
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24th September 2009, 12:14 AM #36New Member
- Join Date
- Apr 2009
- Location
- Nelson, NZ
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- 2
I'm also building a Hartley New Marksman, stretched out to 40'. Piccies at www.english-family.net/boatbuild (in date order 1991-present) and hope to have hull completed by Dec-2009. Be interested to hear from anyone else building any of these boats. [email protected]
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3rd July 2010, 11:08 PM #37New Member
- Join Date
- Apr 2009
- Location
- Nelson, NZ
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- 2
Your Hartley
Yep without doubt, that's a Superstyle which was plan drawn at 17' 6 but has been nicely stretched by spacing the aft frames wider apart. Know these well. I'm the NZ chap mentioned about and I'm building a 37' New Marksman stretched to 40'. You can see it all at New Page 1 and 2009 (has to split the site into two halves to make manageable!). Damned good seaboats and I'd say yours would be fairly OK in heavy seas with that sort of power. Do you know what ply thickness was used on the bottom? Cheers Owen [email protected]
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4th July 2010, 10:13 PM #38
Wow that is some project, good on you.
Mike
"Working to a rigidly defined method of doubt and uncertainty"
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15th October 2012, 03:13 AM #39New Member
- Join Date
- Oct 2012
- Location
- Austria
- Posts
- 1
Hartley scamp 15
G' Day,
I am building a Hartley scamp 15 .
Is there anyone who builds this type of boat
Regards, Lowlander
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10th January 2018, 09:05 PM #40New Member
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- Jan 2018
- Location
- South Australia
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- 2
Hartley club good idea also south of Adelaide agb
Hi Glen, have worked on several Hartley boats including one at present would be good if there was a hartley club ? [email protected]
AGB
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10th January 2018, 09:20 PM #41New Member
- Join Date
- Jan 2018
- Location
- South Australia
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- 2
Hi Glen,
I have worked on Hartley boats and also doing up one at present.
Would be keen to know of HARTLEY CLUB I am also in the south of Adelaide [email protected]
agb
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