The lack of Customer Service from Hartley is unbelievable.
I placed a substantial order for plans, books and other stuff about a month ago but didn't get any confirmation that my order was received.
I did however get a confirmation from the Royal Band Of Scotland that the money had been taken from my credit card. The RBS confirmation clearly states that this is not a confirmation that Hartley have received the order or were processing it and that I should contact Hartley for confirmation that the order had in fact been received.
I copied the transaction details into an email to Hartley and asked if the order had been received and when it was likely to be dispatched. All I got was a curt response saying "read our website!" That was it nothing else!
I then emailed Hartley back including the full email from RBS that clearly stated that this was not a confirmation and also stating that I should contact Hartley for confirmation. Again, all I got was an unbelievable short email reply - "Your question was already answered!"
I emailed again (copying the email to their UK & USA addresses) stating that all I wanted was to know if the order had been received? However I received no reply whatsoever.
So I've still had no response, still received nothing and yet Hartley have had my money for nearly 5 weeks now. I think it's time to get a refund from the Credit Card people.
I think that we all know that any reputable company would be able to confirm that an order had been received. Hopefully, they'll soon realise that a business that has no consideration or time for their customers won't be able to carry on indefinately.
I came across this forum when I "Googled" Hartley customer service and it seems there are very many unhappy customers getting no satisfaction from Hartley!
billyh