Originally Posted by
dazzler
Hi Ciff
Your matter seems very unusual;
"Something went wrong on the web site while we were doing a booking & we ended up booked into the wrong place & they would NOT give our money back."
Seeing as the money you paid stays in trust until either both parties agree the contract has been fulfilled (both happy) or the matter has been through dispute resolution it would indicate that your claim was not supported by airbnb.
What was their response to your claim that the website was in error?
daz