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Thread: Kapex

  1. #1
    Join Date
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    Default Kapex

    Has anyone had any further news with regards to the electrical correction issue with Festool Kapex?

    Some weeks ago I was contacted with instructions to complete a contact form for completing the correction issue to date no further contact from Festool .Perhaps there are too many to mention that require the remedial tasks that they are bogged down and you await your turn methinks.
    Johnno

    Everyone has a photographic memory, some just don't have film.

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  3. #2
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    Default

    I responded to my notice last week and received a reply suggesting that I will be contacted, nothing since.
    I guess that this recall could become complicated.

  4. #3
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    Quote Originally Posted by BILLOJ View Post
    I responded to my notice last week and received a reply suggesting that I will be contacted, nothing since.
    I guess that this recall could become complicated.
    You're not wrong there.
    Johnno

    Everyone has a photographic memory, some just don't have film.

  5. #4
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    Which models and what years of production are they referring to? I purchased one last year and it's supposed to be a version that won't self-destruct. Guaranteed not to rust, bust, bend, buckle or squirt sort of thing but I still worry.

  6. #5
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    I believe the models affected were made several years ago - last year is exempt as far as I know.

    Put this way - mine is just over 3 years old, and missed the recall by a fair margin.

  7. #6
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    Thanks Midnight,
    I was aware of the problem with the older Kapex failing, mainly in the US and I suspect when used on building sites with long extension leads so I made certain to ask lots of questions before I bought mine. Glad they are sorting things out at last.

  8. #7
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    Quote Originally Posted by BILLOJ View Post
    I responded to my notice last week and received a reply suggesting that I will be contacted, nothing since.
    I guess that this recall could become complicated.

    Hope they are better than Honda with their "urgent" airbag recall. Mine took over 15 months to fix. Same old excuse "We are waiting on replacement bags from our supplier..." - the company that stuffed up in the first place.

    For the last two months I rang the local agent first thing every Monday morning - receptionist got to recognising my voice! Eventually fixed; either I got to the top of the queue or I was the sqeaky wheel...

    Meanwhile, a lawyer mate kept rubbing his hands together "If you get killed then we will have a very strong case ..."

  9. #8
    Join Date
    Dec 2016
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    Gold Coast
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    Default

    Kapex Recall - Services

    2007 - 2010 by the looks of it

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