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Thread: Kapex
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14th April 2021, 10:14 PM #1
Kapex
Has anyone had any further news with regards to the electrical correction issue with Festool Kapex?
Some weeks ago I was contacted with instructions to complete a contact form for completing the correction issue to date no further contact from Festool .Perhaps there are too many to mention that require the remedial tasks that they are bogged down and you await your turn methinks.Johnno
Everyone has a photographic memory, some just don't have film.
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14th April 2021 10:14 PM # ADSGoogle Adsense Advertisement
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29th April 2021, 09:32 PM #2Intermediate Member
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I responded to my notice last week and received a reply suggesting that I will be contacted, nothing since.
I guess that this recall could become complicated.
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30th April 2021, 02:05 PM #3
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7th May 2021, 08:16 PM #4Senior Member
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Which models and what years of production are they referring to? I purchased one last year and it's supposed to be a version that won't self-destruct. Guaranteed not to rust, bust, bend, buckle or squirt sort of thing but I still worry.
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8th May 2021, 12:18 AM #5
I believe the models affected were made several years ago - last year is exempt as far as I know.
Put this way - mine is just over 3 years old, and missed the recall by a fair margin.
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8th May 2021, 05:13 AM #6Senior Member
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Thanks Midnight,
I was aware of the problem with the older Kapex failing, mainly in the US and I suspect when used on building sites with long extension leads so I made certain to ask lots of questions before I bought mine. Glad they are sorting things out at last.
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8th May 2021, 02:50 PM #7
Hope they are better than Honda with their "urgent" airbag recall. Mine took over 15 months to fix. Same old excuse "We are waiting on replacement bags from our supplier..." - the company that stuffed up in the first place.
For the last two months I rang the local agent first thing every Monday morning - receptionist got to recognising my voice! Eventually fixed; either I got to the top of the queue or I was the sqeaky wheel...
Meanwhile, a lawyer mate kept rubbing his hands together "If you get killed then we will have a very strong case ..."
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12th May 2021, 12:36 PM #8Intermediate Member
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- Gold Coast
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Kapex Recall - Services
2007 - 2010 by the looks of it
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14th May 2021, 01:16 PM #9
I have received a reply from Festool now awaiting for a repair date.
Johnno
Everyone has a photographic memory, some just don't have film.
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29th May 2021, 09:21 AM #10
I registered for the recall at about the same time. I was using my Kapex on Wed morning, actually wondering about the recall when they called and advised that I could drop it off at Total Tools anytime with a 4-5 biz day turnaround. Of course I am right in the middle of a heavy need period...
It's all part of the service here at The House of Pain™
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29th May 2021, 10:12 AM #11Senior Member
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- May 2009
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- NSW
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Ask nicely, you may get a "loaner" to tide you over while yours is in repair.
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2nd June 2021, 12:05 PM #12
recall notice update
I get to drop mine off at Total Tools on advice from Festool Aust so now it will be interesting to see how long from WA to Melbourne & back it will be ,but hopefully all for the good.
Johnno
Everyone has a photographic memory, some just don't have film.
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2nd June 2021, 07:40 PM #13GOLD MEMBER
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Wot this man sayeth. Call the rep (or hit the contact button on the website). They are very good. You pay a premium for Fe$tool because they will do things like loan you stuff. They'll probably only have one demo Kapex, and it'll be scheduled for use around the state, so get your request in early.
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3rd June 2021, 01:45 PM #14
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3rd June 2021, 04:21 PM #15Senior Member
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- May 2009
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- NSW
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- 489
Definitely talk to the sales rep, Festool target people that want a quality product and as you are in the middle of a big job they might just come to the party with another saw to help you out. They might even want to sell you a new one at an "advantageous" price. Sales reps can respond well to being talked to nicely, give it a try.
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