Thread: Advice on condition of new mill received - Titan TM25v

I would be contacting the supplier and politely suggest that they replace this machine and pay for the return freight of this not fit for purpose machine.

Hi Tom,

I'd be doing what Big Shed suggested but a bit more forceful. Sometime last or maybe a bit earlier some one else had a similar problem with Titan with less than a desirable outcome.

I'd be contacting the seller, or ebay and paypal if purchased and paid in that manner, and getting a replacement at his cost or a full refund. If he doesn't do either of those I'd contact both the NSW and Vic sales bodies.

http://www.fairtrading.nsw.gov.au/Co...ing_goods.html for NSW, not sure for Vic.

Sounds harsh and maybe jumping the gun but you did pay for it with your money.

Ben.

Thanks for the reply guys.

I did send Stuart and email last night and gave him a call this morning but it dialed out. Its a bit of a worry if there's been another bad experience before, but I'll give him the benefit of the doubt and give him a chance to get back to me. I had chosen this supplier as I had only found good things about this particular mill.

Unfortunately it was bought through him directly so ebay and paypal aren't involved. Ideally I would like a new replacement even with the trouble of packing it up and shipping it all back.

Ben, I agree that it might be jumping the gun and whatnot, but definitely good advice and I'll start researching into my consumer rights. Hopefully it doesn't have to come to this.

Will keep you guys updated.

If they play hard ball, maybe suggest you are a member of various Australian metal work groups and that members are most interested to see how Titan treats it's customers.

And then again, it would also make a good video on YouTube - rusty new Titan mill sounds like a good title.

Cheers

Rob

I have had dealings with Titan Machinery in the past, won't answer emails and won't return phones calls when you are less than happy.

It's not perfect but I really don't think it's all that bad. The rust on the screw is the most annoying but I expect that a good wire brushing will clean it off. As for the rust on the machined surfaces, I'd barely call it rust at all.

Asking for a new mill is way over the top IMO. $100 off for a few Scotchbrite pads, a brass wire brush and some WD40 or similar would be quite adequate.

Compared to some of the rust that was on the machinery that Greg Q & Pete F imported, this really isn't an issue.

PDW

Originally Posted by PDW

It's not perfect but I really don't think it's all that bad. The rust on the screw is the most annoying but I expect that a good wire brushing will clean it off. As for the rust on the machined surfaces, I'd barely call it rust at all.

Asking for a new mill is way over the top IMO. $100 off for a few Scotchbrite pads, a brass wire brush and some WD40 or similar would be quite adequate.

Compared to some of the rust that was on the machinery that Greg Q & Pete F imported, this really isn't an issue.

PDW

Not the point, he bought a NEW Mill and that's what he expected to get for his money, sounds like it may have been an ex demo or display model.

All us guys restoring ancient machinery can only wish for that sort of rust :P

Originally Posted by TomZL

The worst of it being on the leadscrew. Its nearly impossible to turn the wheel (even with two hands) with the rust on it, and I can only imaging what it'll be doing to the precision (or lack of). Some rust on the table and ways too. That cleaned up somewhat with machine oil, but its still quite obvious with dark patching. Very disappointed considering its a new mill.

Originally Posted by PDW

It's not perfect but I really don't think it's all that bad. The rust on the screw is the most annoying but I expect that a good wire brushing will clean it off. As for the rust on the machined surfaces, I'd barely call it rust at all.

Asking for a new mill is way over the top IMO. $100 off for a few Scotchbrite pads, a brass wire brush and some WD40 or similar would be quite adequate.

Compared to some of the rust that was on the machinery that Greg Q & Pete F imported, this really isn't an issue.

PDW

As the above quote says it needs two hands to turn the screw so it points to a bit more than the mythical flight rust. If I bought a machine that needed two hands to trun it because of rust on it I would not accept it, and I would be surprised if you would Peter.

Originally Posted by Auskart

Not the point, he bought a NEW Mill and that's what he expected to get for his money, sounds like it may have been an ex demo or display model.

Yes, totally agree.

Originally Posted by Gammaboy

All us guys restoring ancient machinery can only wish for that sort of rust :P

Hardly relevant as he bought a new machine.

I would not be happy with that at all. I hope you used your credit card, as a charge back will be decent recourse.

There is a reason I have never dealt with Titan Machinery; I saw the story of their dealings from a guy that purchased a lathe (if I recall correctly) from them. He had no end of troubles documented all in a Youtube video. It disappeared at some point, but left me with a lasting reminder to avoid them at all costs. The world is a small place thanks to the Internet. I really wonder how businesses that cross the line survive these days.

Hi Tom, and welcome to the forum.

Was the table packed seperately to the rest? Or did you take it off?

What's the rest of the mill like, if it was me, I'd do a thorough inspection of the rest of the machine, you may not have found the worst. Does the it run? What's the spindle like for run-out? any signs of rust on the other critical surfaces like the ways?

As far as remedial action goes, I think that's got to be resolved between you and the seller, the key phrase is "fit for purpose" but make sure that you document everything.

Keep a diary with notes on phone calls, etc..



Ray

Hi Tom,

Welcome

Originally Posted by TomZL

Its my first mill,

Given we know nothing about you I feel I should ask.
Do you know what a gib lock is?

Originally Posted by PDW

Compared to some of the rust that was on the machinery that Greg Q & Pete F imported, this really isn't an issue.

Thats Titan's risk not the purchaser.

Maybe Titan should spring for a can of evapo-rust?

"fit for purpose" could get interesting(once the X axis issue is sorted). Does rust staining on the table make it unfit in the same way you wouldnt except a stove in the kitchen? or is there another standard because its in the shed?

Stuart

Originally Posted by Stustoys

"fit for purpose" could get interesting(once the X axis issue is sorted). Does rust staining on the table make it unfit in the same way you wouldnt except a stove in the kitchen? or is there another standard because its in the shed?

Yes, that's putting it more succinctly that I did, I'd want to see the rest of the machine. The condition of the ways and the spindle are the among the most critical parts of a mill.

Ray

Originally Posted by RayG

that's putting it more succinctly that I did,

It is? That would to be a first. I shell mark this day on the calendar!

Ok course there is always the chance it was blind luck.

Stuart