buying from grizzly

**Marc** · 12th November 2014, 11:34 AM

In my experience US suppliers are 10 times better in customer service than we are used to. It's just that they are used to deal over the phone and we are used to deal by email. I have the most amazing stories of going the extra mile for me by us suppliers. One time a Florida seller had a bobcat in storage waiting for the money to show in his account when a hurricane was due to hit him. Rather than waiting for the money, he hired a truck and sent the machine on a 1200 km trip to my fright forwarder depot without being paid. On the way the bobcat took so much rain that the computer got flooded and they couldn't start it. They called an after hour Bobcat service that charged them $1000 just to drive it off the truck and into the shed. I was never charged for this.

**Chris Parks** · 12th November 2014, 11:44 AM

Originally Posted by Marc

Buying from the US needs a bit of flexibility. Having purchased from nick nacks to 5tn excavators, hammers to boats, I have a bit of experience.
The US business community is a Phone community, yes they answer emails ... sometimes ... but you will not do much negotiation on email with them.
Ring them up and you are on a winner.

That is my experience also. I hardly ever try and buy via email unless the time zones are so far out I can't manage it. My international rates with Telstra is .02c a minute, talk for 30 minutes and it costs .60c. I also find deals and offers often happen, I ordered some Jet clamps on special and while we were chatting on the phone he reduced the price further and threw in a few more pairs. I think they get impressed when someone from Oz rings them.

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