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  1. #1
    Join Date
    Jun 2012
    Location
    Townsville QLD
    Posts
    9

    Talking A big thanks for outstanding service

    Not sure if this post is in the wrong area, but I just want to say a BIG THANKS to Timberbits... Im amazed at the efficient service I have just received. Placed order in Townsville yesterday.. and all my goodies arrived today!! Even letters from Brisbane take 3 days. Now I still have a few more days off before holidays end.... and wont I be having fun!!! Thank you !!!!! Jenny

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  3. #2
    Join Date
    Jul 2008
    Location
    gold coast
    Posts
    3,956

    Default

    Welcome aboard Jenny , David certainly does believe in 1st class service ,I'm guessing pen parts hehe,so should be ok in this forum section .cheers ~ John
    G'day all !Enjoy your stay !!!

  4. #3
    Join Date
    Apr 2012
    Location
    murray bridge
    Age
    61
    Posts
    82

    Default

    Quote Originally Posted by jennylil View Post
    Not sure if this post is in the wrong area, but I just want to say a BIG THANKS to Timberbits... Im amazed at the efficient service I have just received. Placed order in Townsville yesterday.. and all my goodies arrived today!! Even letters from Brisbane take 3 days. Now I still have a few more days off before holidays end.... and wont I be having fun!!! Thank you !!!!! Jenny
    here here mine arrived today as well good on ya timberbits

  5. #4
    Join Date
    Jan 2011
    Location
    Cairns Qld Australia
    Age
    68
    Posts
    1,229

    Default

    Well, I'm just up the road a bit from you Jenny, and as always, David manages to beat Australia post every time. He has Gnomes & Elves working night shift for him you know !
    I never forget anything I remember !!

  6. #5
    Join Date
    Mar 2009
    Location
    mackay nth qld
    Age
    46
    Posts
    2,335

    Default

    his service and the delivery times are amazing ive heard of guys in the UK and THE US getting theirs in 3-4 days

  7. #6
    Join Date
    Nov 2010
    Location
    Brisbane
    Age
    66
    Posts
    2,061

    Default

    David at Timberbits provides the best service and value for money I have come across Jenny.
    The Pen is mightier than the Sword

    www.artisanpens.com.au
    www.facebook.com/artisanpens.penmakers

  8. #7
    Join Date
    Dec 2008
    Location
    Bradbury
    Posts
    1,429

    Default

    I order different things from so many different places on the net and David is by far the best! When I'm waiting for something from another supplier or ebay, I find myself wishing David was sending it lol

  9. #8
    Join Date
    Jan 2011
    Location
    Ormeau, Gold Coast, Australia
    Posts
    2,491

    Default

    Welcome to the forum Jenny looking forward to pics of some of your work

    Cheers
    Rumnut

  10. #9
    Join Date
    Jun 2012
    Location
    Townsville QLD
    Posts
    9

    Default

    Quote Originally Posted by gawdelpus View Post
    Welcome aboard Jenny , David certainly does believe in 1st class service ,I'm guessing pen parts hehe,so should be ok in this forum section .cheers ~ John
    Pen Bits you would be spot on!! Now the fun begins !!

  11. #10
    Join Date
    Nov 2008
    Location
    Whyalla, South Australia
    Age
    70
    Posts
    330

    Default

    no matter how good a retailer is if the goods end up with some of our so courier sevices like I had a couple of weeks ago it can take six days to to get where it is sent. Hell they even dumped the parcel on my neighours doorstep

  12. #11
    Join Date
    Jan 2011
    Location
    Cairns Qld Australia
    Age
    68
    Posts
    1,229

    Default

    Put an online order in yesterday with David (Timberbits) at 2.30pm, by 4.30pm it is on it's way. He is right up there with Santa Clause !. I also put an order in at pretty much the same time with GPW and he also was extra quick off the mark in processing my order. So, to our forum sponsors 'congrats' and thanks for such outstanding service.
    I never forget anything I remember !!

  13. #12
    Join Date
    Jun 2011
    Location
    Gympie
    Age
    84
    Posts
    19

    Default

    Had an order arrive looking like it was run over by a truck. the postie, a good type of character, even came to the door with it., He said ring the supplier [ Timberbits ] and ask re insurance. I did and was told to send them a picture. I did. Next day a complete replacement order arrived. That's not good service that is MAGNIFICENT. The only thing I buy elseware is something they don't stock.

  14. #13
    Join Date
    Oct 2006
    Location
    Townsville, Tropical North Qld.
    Age
    74
    Posts
    556

    Default

    Who says you can't get good service anymore?
    David's service is second to none.

    It makes me wonder why, when you go to a retail store, you are treated with contempt by untrained staff who ignore your presence etc etc
    Could this be why retail stores are losing customers?

    Just goes to show that people still appreciate good service and talk about it to others when it's good.
    No better form of advertising is there.
    "The common law of business balance prohibits paying a little and getting a lot.. it can't be done.
    If you deal with the lowest bidder it is well to add something for the risk you run.
    And if you do that, you will have enough to pay for something better"

  15. #14
    Join Date
    Jul 2008
    Location
    Mandurah WA
    Age
    61
    Posts
    1,566

    Default

    Hey All,

    I have been buying bits from David for a while now, and now have a few of the boys at Play Group (read Wood turners Group), thought that I was having them on when I told them that bits will arrive the next day (in Western Australia) they are now all happy customers.)

    I have just completed a magical mystery tour and called in and met David and had a grand tour of the new Factory (It's not just going to be a shop front) awesome setup, and his display is really special in the flesh.

    HazzaB
    It's Hard to Kick Goals, When the Ba^$%##ds Keep moving the Goal Posts.


    Check out my Website www.harrybutlerdesigns.com.au

  16. #15
    Join Date
    Jun 2007
    Location
    North Of The Boarder
    Age
    66
    Posts
    16,793

    Default

    Yep David is tops and I just live over the hill from where he used to be now its just a quick 20min drive and drool time.

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