Thread: *#@!! Telstra Help

I say go for and do it yourself. It's only 2 pair (or 4 pair) just get the correct waterproof joiners from L&H. Just make sure your not colour blind!


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Thanks guys. I got stuck into Telstra about their double standards and mobile boundary....still waiting on their repy.

Had the plumber in today to shift the gas line down to a safe depth.

I can cut and rearrange the telephone wires inside my house so they are not going to know any different if its out in the front yard. All the same I've got an Austel sparky coming on friday although I have dug the trench and am suppling all the gear.

Now Western Power and their pole full of white ants out the front is for it...:mad:
I'm thinking of becoming a professional agitator....

"I'm thinking of becoming a professional agitator...."

It's nice to have a hobby

Agreed.I forgot that Telstra doesn't give a cods wallop, when my telephone cable was hanging low i rang up and asked for them to come and fix it ($17,000) fine for touching it. The lady on the phone asked if it was dangerous, to which I replied " only if a kid rides his pushbike on the footpath cause it'll get him around the neck". She said it was a priority...........Two days latter they sent someone out to fix it........it was 9.30 at night, so he cut the wire and through it onto the footpath and said he would be back tomorrow to fix it........Three days latter it was still lying on the ground.....I rang up again and was told that the problem had already been fixed.........Anyway, the moral of the story??????? there is none...Im just bored.......

Vsquizz,

The pole looks like it had regular treatment; hope the pests will stop with the sapwood and most importantly, will stay away from your house .

Regards,

Theva

hope all your phone probs are solve .
At least in across the border we dont need to worry bout the lil white buggers.....The havent developed to the stage stobie poles are tasty (steel & cement)
Pete

Dontcha just love Telstra? :mad: Dont bother with the Ombudsman I tried that route and got a polite note in the mail 3 weeks later with a {client complaint reciept number in top right corner} saying that they are terribly busy but my complaint will be looked into in due course 2 months later I rang them and they had no record of my complaint I informed them of the number they suddenly became very busy and would ring back I rang them back in 2 weeks again no record give number they get busy 8 months later Im still waiting

Telstra accept no responsibility for anything! mongrels... I got telstra bigpond ADSL a year ago hence the prob with the ombudsman above which cost me $3000 in less than 4 months use {this included our get out of contract very early payment :mad: } Several things alerted me that there was something seriously amis... 1} the kilobyte reader was reading megabytes not kilobytes 2} the timer was way out registering use when no one was home the computer was off at the wall 3) There was no appreciable difference in speed from my dialup service 4) from 22 per month totally and utterly no limit dialup to massively expensive per day to increadibly limited downloads 5) I ended up payin an arm and a leg for virus scnners and firewalls which wasnt the problem...

Finally in total exasperation I took their modem to a techy to check out and he found that the problem was the modem was stuffed so I double checked by getting another techy bloke to check it out same result meanwhile having constant LONG phone calls with Testra morons up to State bigpond supervisors {oh from Queensland of course } all of whom continuously stated that the problem was not the machine or bigpond the ASDL or anything else Telstra related nor could it possibly be the modem... Anyway result was they wouldnt even exchange the peice of crap bung modem they provided at my cost!! And yes I took the thing back to the Mandurah store to queery why they wouldnt exchange it as they do faulty phone equipment their response was that it left the wharehouse in tact so any problem that it now has must have been caused by ME???? oh and cause I had had someone else check the modem I had voided any warrenty :mad:

said modem now sits in the bottom of the drawer gathering dust as a useless peice of junk I like to keep around to remind myself that Telstra are a total waste of space and Bigpond the biggest drain on my finances EVER bar none!!

That pole is outside your house? !!! Remind me not to buy near your place mate! :eek:

Anyway hope its all working out for you but monopolies like Testra drive me totally around the bend... sorry about the rant but this is still giving me the dry willies!

The nice sub-contractor to the contractor to Telstra came out the other day and admired my trench. He seemed like a nice bloke and did a good job. He just grabbed the cable and chopped it in one hit with the big cutters. I asked if that caused problems and he just laughed and said only if you short the ends of the wires for a long period.

He charged me $100.00 for his hour, 3 lengths of conduit and 20 metres of cable. Then another $25.00 for the new "Snot Box" in the pit out at the street. Not too bad really but next time I'll do it myself. Anyway, now its all down 700 mm and exactly where I want it. BTW he said 300 mm down was the minimum.

His definition of the network boundary was the Madison Box (grey box with lighting/ground connected) and he nor his bosses gave a toss what I did downstream as long as it was an Austel approved fitting/connection/phone etc and it didn't cause a network fault. I'm not happy about having to pull up and replace defective cabling installed by Telecom in the first place. To top that off the conduit wasn't even glued:mad: at the initial installation. If we had tried to pull through another cable it probably would have come apart underground.

So now the gas and phone is out of the way its time for a limestone retaining wall (more $$$). Ohh and the electricty man turned green then turned up with termite spray (sorry termite) white ant spray and gave the pole a good dousing. This only after he insisted there was nothing wrong with the pole and finally I (got sick or arguing) took some photos and sent them over. He could have just believed me on the phone but hey who am I....

Whilst I waiting for the limestone blocks to turn up its back to renovating the bathroom. I know I know but it must be paying off because SWMBO (minister for finance) has just approved my purchase order for the Veritas Workbench package in the latest Timbercon cattledog.

Happiness is a tail vice .

Regards

Originally Posted by gemi_babe

If telstra didn't follow the regulations in the first place I would get on the phone to them and make them rectify the problem at their expense.

I had a similar problem with telstra some years ago.. found the 50 pair local line less than 100mm under the nature strip(with the bade of a kanga hammer!) paid $600 for the repair. I complained that the cable was not at a set depth, only to be told that there WAS NO REGULATION depth for telstra to lay their cables to, they could lay them on top of the soil if they felt like it!.

I came to the conclusion that telstra customer service is an oxy-moron.

I will be glad when the government finally sell their share of it !(NOT!!!!!)

Kev (who keeps changing the smilies!!)

Originally Posted by vsquizz

Happiness is a tail vice

That must be why I'm always so happy. I've always had a liking for a bit of tail.

My contribution to the tales of Telstra forum:


1. The phone line went dead one day. A couple of weeks earlier Id had trouble with the line and a Telstra tech had traced the problem to water in a junction box down the street. Dont quite know why (paranoia?) but I had a sudden thought that there might be a tech down at the junction box working on same.....I headed down to the front gate and sure enough there was a tech sitting on his little stool with the cable sitting in his lap. I siddled up and asked him if by chance he'd accidentally pulled my line apart....."oh no mate Id never do a thing like that....just give Telstra a call and report the fault".

Despite pleading for the guy to quickly check if my line was ok I headed back to the house to ring up Telstra. 10 minutes later I headed back down the driveway and lo and behold the tech had p...ed off in a hurry.

Next day another tech arrived and I told him what had happened. We headed down to the junction box the tech had been working on the day before and guess what we found...yep you guessed it..someone had disconnected my line.

2. A few months later I noticed a telstra tech poking around at another junction box directly outside my letter box. I went down and told the guy that if he was looking for a noisey line then it was most likely the junction box up the street. He didnt believe me and remarked that there wasnt a junction box up the street.

An hour later I noticed him walk down to the location of the other junction box and next thing hes sitting down with the cable on his lap mucking around with the wires. I went along and casually asked him if hed found the problem. Yep..hed found the problem and it had taken about 10 minutes to fix.

A good mate just called to see how I was going with my "works" out the front. Here's his tale (Thats T A L E don't get excited Bob )

My Mate is a now retired marine engineer off the Tugs. Collapsed at work oneday and it was eventually found he had 4 tumours on the brain, one the size of a golf ball and inoperable. The treatment almost killed him so he put a stop to it. He could shift off from this world anyday but he wasn't too worried about that. He just wanted to get his affairs in order, enjoy things and spend lots of time with the new granddaughter.

His telephone is probably his lifeline. His wife went back to work at his insistence and hes not allowed to drive so most of his time is spent in the shed and the garden.

Last week he notices the obligatory Telstra van parked next door and the tech working on the box. He wanders out and says G'day and asks whats going on. The tech tells him hes just fixing the line next door. My mate tells him that every time somebody works on the box his phone buggers up - no worries says the tech, she'll be apples.

Couple of hours later my mate goes to make a call and the phone is dead. Takes him three days to get two wires reconnected in the box. On the second day telstra offers to give him a mobile phone for 24 hrs while its sorted....they will drop it off ...tomorrow. All this in suburban Perth.

My mate makes jokes about it. God love him.

Read the Senate report on Telstra
abc page.today
ptc

Originally Posted by Bob Willson

PS do use the proper Telstra connectors though, they are available from Lawrence and Hansen and they enable you to join wires with a pair of pliers

Does anybody have a website of where I can order these from? Ive come across the www.hagemeyeraustralia.com.au website but Im not sure which product it is and they dont allow you to order online. My ideal way would be to order over the net as I'm mainly free at night so dont get a chance to order during business hours.

Any suggestions would be greatly appreciate.

M.