Thread: A half dozen Pepper grinders

Nice work John, I'm sure he will be happy with them.

Nice batch of grinders.
I have always wondered about this 25 year warranty and how one would make a claim . I would always replace a defective grinder I sold ,be it Crushgrind or any other brand .Am I expected to retain receipts for 25 years and keep track of when each mechanism was used ?. The chances of me still being around in 25 years is remote.
It seems to me for this to be a meaningfull warranty , Crushgrind should be supplying a warranty certificate that could be given to the purchaser telling them how to mke a claim.
Any thoughts?
Ted

Keep your receipts for the units. For a claim you'll be dealing with the local dist'r.

The maker doesn't offer this kind of guarantee unless they know the unit will be up for it. That's the real guarantee of quality.

FWIW I had a NZ-made backpack with a lifetime warranty. Only had to ring the local dist'r and describe the fault it had developed and they directed me to a local repair place who fixed it without questions.

Originally Posted by turnerted

Nice batch of grinders.
I have always wondered about this 25 year warranty and how one would make a claim . I would always replace a defective grinder I sold ,be it Crushgrind or any other brand .Am I expected to retain receipts for 25 years and keep track of when each mechanism was used ?. The chances of me still being around in 25 years is remote.
It seems to me for this to be a meaningfull warranty , Crushgrind should be supplying a warranty certificate that could be given to the purchaser telling them how to mke a claim.
Any thoughts?
Ted

Ted I am with you 100% on this, like you I may well not be around if a warranty issue comes up ,and trying to keep track of the paper work for these things would be a nonsense. We have retailers in Australia for some of the crushgrinds .the newer one piece units I am not so sure of. I suppose like most we just bite the bullet and do any replacement work for these things on our own expense. Maybe one of the suppliers could take it up with the manufacturer to issue a warranty detail certificate ,to be dated on installation ,or sale . If as they say they warrant it for 25years,then they should back that up . Cheers ~ John

I have around 50 Crushgrind mechanisms around, all types and sizes from various retailers, all waiting for their pepper grinders to be made. I had a cousin that showed me hers that had broken, the ceramic mill had chipped, but I had no idea who sold me the mechanism. Luckily the chunk was a decent one, it stood out on what ever they were about to eat, I wouldn't like to think what it would have done to someone's teeth as the bit down . I just replaced it with another.