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  1. #1
    Join Date
    May 1999
    Location
    Grovedale (Geelong) Victoria
    Age
    73
    Posts
    11,914

    Default Read the Instructions (from old email)

    The following is from an email exchange now over 10 years ago. I have copied it from my blog (articles from the makers) on our new website and thought it might be something that could be of interest and info for woodturners here.

    Cheers - Neil

    ______________________________________

    Please read the Information Sheet when you purchase a product from us.
    All Info Sheets can be found HERE

    The below is an example as to why you should read the Information sheet. It is an email exchange from 10 years ago. The content has been heavily censored for language, abuse, threats, etc.

    A gentleman (I use the term very loosely) in a foreign (almost English speaking youall, country), complaining that our Shellawax was the worst product ever put on the market. Lots of heavily abusive language and a description of the product, along the lines of… “Absolutely useless garbage that didn’t work, wouldn’t dry and was the most horrible finish he had ever come across in his 40+ years of finishing.” (Heavily censored)

    He was demanding a full refund of the purchase price and threatening to sue because the product had ruined his work.


    I emailed back asking… what had he done that it didn’t work and if he read the instructions.


    His response (censored/cleaned up) “I applied 4 coats by brush over a period of 2 days and it has now sat for 3 days and still not dry, it’s soft and tacky. As for instructions. I’ve been finishing furniture and antiques for over 40 years and don’t need anyone telling me how to do my job.”

    My response to him. “You do realise that Shellawax is a friction polish don’t you? It is for use on the lathe and not for furniture or other flat work, apart from the odd small item.”

    His reply (censored/cleaned up)
    “No one told me that. I saw a write-up in a woodwork magazine comparing it with other finishes and it came out to be the best and easiest to use. I tried it and it is absolute garbage as I already said.”


    My response. “Did you read the label on the bottle that says:
    ‘SHELLAWAX WOODTURNERS FRICTION POLISH‘ or the information sheet that was supplied with the Shellawax or on our website.”

    His reply again (censored/cleaned up)…. “Are you stupid as wall as a garbage manufacturer of rubbish polish. I have already said I’m a veteran polisher and don’t need instructions.”

    My next response. “You need to read the instruction (which I have attached to this email) and use it as it is intended to be used. It is not for furniture and it should not be applied coat on coat with a brush. It is a friction polish that when applied with a rag and used correctly on the lathe will give you a deep rich full gloss finish in a matter of seconds.”


    His final response: “I don’t even own a F’n lathe so why the F would I buy a F’n woodturners friction polish? It’s F’n garbage and so are you. I demand you refund my money and can promise that you will be hearing from my attorney regarding damages. Have a blessed day.”

    My final reply. If you would like a refund please send the bottle and remaining contents back to me here in Australia at your expense. (Return address is attached ) Do not send it to the US distributor you purchased from as they have been told not to give you a refund. Send it along with an apology for the foul mouth, slanderous comments about me and the product, along with a letter signed by you and notarised by your Attorney saying you are too dumb to use this product and requesting a refund for the remaining amount of Shellawax left in the bottle.

    Please be aware that it will have to be sent as Dangerous Goods and could cost up to $60 t0 send. If not sent as DG and discovered the fine could be a few thousand dollars

    I sincerely wish you a blessed day also.

    ____________________________________________

    I have had other similar emails and phone calls from users with problems over the years. Most have been quite civilised, rational contacts and easily resolved. Most had never read the Information Sheets but had seen a demo or video and purchased because of what they saw.


    Anyway…. the bottom line(s) to all this is...


    If you are a new or first time user of our products or for that matter anyone else’s product.

    PLEASE READ THE INSTRUCTIONS
    and if you have a problem contact us for help.
    Never met a problem that couldn’t be easily fixed with the
    correct info and a rational person at the other end of the problem.
    KEEP A LID ON THE GARBAGE... Report spam & inappropriate Posts, PMs and Blogs.
    Use the Report icon at the bottom of all Posts, PM's and Blog entries.



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  3. #2
    Join Date
    Nov 2011
    Location
    Melbourne
    Posts
    6,393

    Default

    Priceless,

    I have a vague memory of you mentioning this in the past.

    Some people are just blind an deaf with perfect hearing an eyesight.[emoji85][emoji86]

    Cheers Matt.

  4. #3
    Join Date
    Dec 2005
    Location
    South Australia
    Posts
    4,262

    Default

    There is always one out there

  5. #4
    Join Date
    Jun 2000
    Location
    Western Australia
    Age
    76
    Posts
    3,637

    Default

    Undoubtedly there is always going to be a problem if you take third hand notice of something, without going on to check whether it is indeed factual.
    Johnno

    Everyone has a photographic memory, some just don't have film.

  6. #5
    Join Date
    Jun 2018
    Location
    Melbourne
    Posts
    861

    Default

    One of my earliest growing up memories; which is a while ago now is/was.

    R.T.F.M.

    Read The Flamin' Manual

    aka - you get it.

  7. #6
    Join Date
    May 1999
    Location
    Grovedale (Geelong) Victoria
    Age
    73
    Posts
    11,914

    Default

    Moved from Finishing Forum. Meant initially for woodturners as well as general finishing general.

    Doh!!!

  8. #7
    Join Date
    Sep 2009
    Location
    armidale.nsw.australia
    Age
    69
    Posts
    2,005

    Default

    Hey Neil , you can please some of the people some of the time , not all,the people all the time
    Nothing wrong with the product just the operator
    Cheers smiife

  9. #8
    Join Date
    Jul 2006
    Location
    Mooroolbark
    Posts
    438

    Default

    Thanks for sharing that it's given me a good laugh, although I guess you weren't laughing at the time.

    Cheers Peter

  10. #9
    Join Date
    Mar 2006
    Location
    Earth
    Posts
    3,443

    Default

    At Uni at the computer lab back in the late 1990's - their was a large sign that said "if all else fails read the fu#king manual". Back in those days MS Word came with a manual the size of the bible.

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