Thread: Review - Nova Cole Jaws

Baxter suggested that I go to Teknatool and see what they'd say. I did.
I emailed Tim Geist, the USA service rep for Teknatool, and told him the problem.
What I got was instant service. Awesome! He emailed me right back, and asked for my phone number. He called me this morning. Had me turn over one of the Cole jaws and take a look at the back.
The jaws are dimpled between each hole. He said if I would send the jaws to him, he would drill and tap 'em out for me and send them back... no charge.!!! How 'bout that?:eek:
He said it doesn't look like there's enough room, but there is, and they were tapping those holes in the new jaws they're selling now.
I asked what size: 6mmX2pitch. I told him I would just get a tap, and do it myself, and save him the trouble. Thanked him, for the information.
Teknatool's got some good service!!!
Let you know how it turns out.

Cool.

They're pretty responsive out here too - unless you make design improvement suggestions ;-}

Great to hear OGYT.

I had a similar experience on the occasions that I have sought assistance from Teknatool . When you can deal directly with the manufacturer/rep you get better service than going through a retailer on a warranty type situation .

Originally Posted by rsser

Cool.

They're pretty responsive out here too - unless you make design improvement suggestions ;-}

I second that. And I used to demonstrate and sell them.

Still the best value for money lathe on the market IMHO.