Thread: Teknatool Service

Many on the forum have had no replies from Tec-no-email return sorry to say me being one

Try your local dealer or where you purchased the item Benchworks & Trend Timbers look after my last problem with in 24hrs I had a replacement chuck

Originally Posted by Ed Reiss

I'm having a problem with the insert/super nova chuck combo....all of a sudden it does not want to run true.


E-mailed tec service to find out if the problem can be resolve....haven't heard boo from them ............Good luck.

Need to get this problem fixed...any suggestions?

.

Originally Posted by Ed Reiss

I'm having a problem with the insert/super nova chuck combo....all of a sudden it does not want to run true.


E-mailed tec service to find out if the problem can be resolve....haven't heard boo from them

Need to get this problem fixed...any suggestions?

Hi Ed,

Not clear from your post whether this is a combo which you have been running for a while which has now gotten dodgy, or whether this is a new arrival you are trying for the first time. If the latter, most likely the insert, replace it. (Could be the chuck thread running out too, but this is far less likely). In either case, solution is the same, take/send it back.

In the former case, I would suggest one of:

Lathe has taken one hell of a knock/dig, and bent the shaft.
Headstock bearing on the way out.
Perhaps the thread on the insert was not full match to lathe shaft, and under loading, it has deformed, and allowed the unit to cock. Do you have the insert seating on a nylon or fibre washer?

regards

Ed, try this guy, he was most helpful with a couple of my problems

______________________________<wbr>__ ___________________
TEKNATOOL INTERNATIONAL GROUP
Fan Huang
Marketing Officer

W < www.teknatool.com >
P + 64 9 837 6900 extn 232
F + 64 9 837 6901
DDI + 64 9 835 0759

SMART TOOLS, POWERFUL SOLUTIONS

his direct email:


[email protected]<wbr>om.cn

Hi Ed,
2 things, have you been in touch with the Seller,
Ask Jim Carroll, www.cws.au He may have an answer for you, not sure of his Email : [email protected] ??Guessing a bit here, but it would be in the Adds of most wood magazines. I have never used a "washer" always Steel to Steel, keep them clean, & I use my 1/2in. knockout bar across the jaws to remove the chuck from the lathe. If you use the small tightening hole you will elongate those small holes. If you look around, you can find 2 Screwdrivers, cut the ends off, grind them sq., but I think you have the other type of tightening, prob. the hex type. Those are my thoughts, anyway.
Regards
issatree.

Does the insert screw in all the way, so that the "hex head" is fully seated against the base of the chuck?

Or is there a small gap?

Apparently recent inserts have been made a smidgeon too long, so the business end of the thread bottoms out in the chuck before the insert is seated properly. The result may run nice and true for a time, but it only takes one good jam to screw things up.

I'll keep my fingers crossed for ya that it's something this simple... hence easily fixed.

Ed,
Call Tim Geist (W. VA), he is the Teknatool USA rep, nice guy.

[email protected]


Tim Geist at (304) 295-8166
Hours of Operation: 6:00am - 2:30pm Eastern Standard Time

Originally Posted by Skew ChiDAMN!!

Does the insert screw in all the way, so that the "hex head" is fully seated against the base of the chuck?

Or is there a small gap?

Apparently recent inserts have been made a smidgeon too long, so the business end of the thread bottoms out in the chuck before the insert is seated properly. The result may run nice and true for a time, but it only takes one good jam to screw things up.

I'll keep my fingers crossed for ya that it's something this simple... hence easily fixed.

Yep, this would be another reason

Guys, I appreciate all your suggestions and persons to contact about this situation.

To answer some of what you said to check:

• This is a new Super Nova with a 1 1/4x8 insert which was purchased in March
• Upon receipt the chuck ran true with no blank attached
• It has the hex insert
• Using Channelock pliers to remove chuck from spindle
• The insert does not seat all the way to the chuck body - approximately 1/8" gap
• Chuck sat unused until last week when I started to turn some maple
• Suspect the insert has now somehow deformed because it will not run true even with no blank attached
• The spindle is OK - other chucks run true

I got back in touch with Craft Supplies today and got a satisfactory response from Roger Durst:


Ed<o></o>
Thanks for the heads up on this problem. We are currently out of the 1 ¼ X 8 inserts but are expecting a shipment tomorrow or the next day. When they come in I can test then and some chucks to determine which is bad and what we need to send you.<o></o>
Thanks


Roger Durst<o></o>
Technical Supervisor/Lathe Specialist<o></o>
Craft Supplies USA<o></o>
1-800-551-8876<o></o>
[email protected]<o></o>

<o></o>
<o>So am confident that the situation will be resolved sometime soon.

Once again this forum has proved it's worth...thanks for all y</o><o>our input </o><o>
</o>

We covered some of this ground last week, prob in 'Selling the Stubby', and there were earlier links referred to then.

Good luck with Craft Supplies Ed.

Thanks Ern....must have glossed over the posts 'bout the inserts (been turning b@#%s-to-the-wall to get ready for a street fair in 3 weeks).

Just went back and read the posts...luck to you also to resolve the inserts situation.

Surprise, surprise, surprise....just now received an e-mail from Fan Hung, Customer Service Officer:

<style></style>

Dear Mr Reiss:

Thank you for contacting us. We're sorry to hear of this problem. Please be assured we will sort it out for you.<o></o>
<o></o>
The run out problem is likely caused by the Insert. From your email address I guess you are located in USA. If this is the case, please contact our <st1:country-region><st1>US</st1></st1:country-region> customer service center on 304-295-8166 regarding your enquiry. I will send them your email so he knows about this for when you call. (Hours of Operation: <st1:time minute="0" hour="6"><st1:time minute="00" hour="6">6:00am</st1:time> - <st1:time minute="30" hour="14">2:30pm</st1:time></st1:time> Eastern Standard Time.)<o></o>

<o></o>

Please feel free to contact me again, should you require any assistance with this matter.
<o>
</o>

PS: In order to continue improving our product and service. Please take a few minutes to complete a customer satisfaction survey at http://www.teknatool.com/CRM/Feedback.htm and tell us what you think about our customer support.

Yours sincerely

_________________________________________________<o></o>
TEKNATOOL INTERNATIONAL GROUP<o>></o>>
Fan Huang <o></o>
Customer Service Officer
<o></o>
W <www.teknatool.com></www.teknatool.com><o></o>
P + 64 9 477-5600 extn 232 <o></o>
F + 64 9 477-5601 <o></o>>
DDI + 64 9 477-5612


<o></o>
SMART TOOLS, POWERFUL SOLUTIONS<o></o>
<o></o>
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So, after no contact for days, they are finally coming through...hopefully someone will come up with an insert that runs true

Time for T/tool to fess up about what tolerances they regard as acceptable.

Good luck with no 2 Ed.