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14th March 2014, 07:52 AM #1New Member
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Advice on condition of new mill received - Titan TM25v
Hi Guys,
Firstly, I just wanted to say thanks for the wealth of information on this site.
Just wanted to get a bit of advice on a new mill I received. It is a Titan Machinery TM25v.
Its my first mill, so I'm hoping to learn many things from it. I took delivery of the mill yesterday and starting unpacking. I was ready with the degreaser as from my past experience with another chinese import (an Asset Plant 920V lathe) was they had packed in a lot of grease.
I was disappointed to find very little grease on the Mill. . Then came the horror of finding rust on the brand new mill .
The worst of it being on the leadscrew. Its nearly impossible to turn the wheel (even with two hands) with the rust on it, and I can only imaging what it'll be doing to the precision (or lack of). Some rust on the table and ways too. That cleaned up somewhat with machine oil, but its still quite obvious with dark patching. Very disappointed considering its a new mill.
Just looking for a bit of advice here on what I should do and what a reasonable outcome would be. This was an interstate purchase (I'm in Melb), and in usual circumstances I would have returned the mill for exchange.
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14th March 2014 07:52 AM # ADSGoogle Adsense Advertisement
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14th March 2014, 08:07 AM #2
I would be contacting the supplier and politely suggest that they replace this machine and pay for the return freight of this not fit for purpose machine.
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14th March 2014, 09:36 AM #3SENIOR MEMBER
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- Oct 2011
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Hi Tom,
I'd be doing what Big Shed suggested but a bit more forceful. Sometime last or maybe a bit earlier some one else had a similar problem with Titan with less than a desirable outcome.
I'd be contacting the seller, or ebay and paypal if purchased and paid in that manner, and getting a replacement at his cost or a full refund. If he doesn't do either of those I'd contact both the NSW and Vic sales bodies.
http://www.fairtrading.nsw.gov.au/Co...ing_goods.html for NSW, not sure for Vic.
Sounds harsh and maybe jumping the gun but you did pay for it with your money.
Ben.
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14th March 2014, 10:01 AM #4New Member
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- Dec 2009
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- Melbourne
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Thanks for the reply guys.
I did send Stuart and email last night and gave him a call this morning but it dialed out. Its a bit of a worry if there's been another bad experience before, but I'll give him the benefit of the doubt and give him a chance to get back to me. I had chosen this supplier as I had only found good things about this particular mill.
Unfortunately it was bought through him directly so ebay and paypal aren't involved. Ideally I would like a new replacement even with the trouble of packing it up and shipping it all back.
Ben, I agree that it might be jumping the gun and whatnot, but definitely good advice and I'll start researching into my consumer rights. Hopefully it doesn't have to come to this.
Will keep you guys updated.
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14th March 2014, 10:04 AM #5SENIOR MEMBER
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- Jun 2012
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- SA
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- 1,478
If they play hard ball, maybe suggest you are a member of various Australian metal work groups and that members are most interested to see how Titan treats it's customers.
And then again, it would also make a good video on YouTube - rusty new Titan mill sounds like a good title.
Cheers
RobThe worst that can happen is you will fail.
But at least you tried.
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14th March 2014, 10:22 AM #6
I have had dealings with Titan Machinery in the past, won't answer emails and won't return phones calls when you are less than happy.
Shane
Still trying to fit a square peg into a round hole.
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14th March 2014, 11:23 AM #7SENIOR MEMBER
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It's not perfect but I really don't think it's all that bad. The rust on the screw is the most annoying but I expect that a good wire brushing will clean it off. As for the rust on the machined surfaces, I'd barely call it rust at all.
Asking for a new mill is way over the top IMO. $100 off for a few Scotchbrite pads, a brass wire brush and some WD40 or similar would be quite adequate.
Compared to some of the rust that was on the machinery that Greg Q & Pete F imported, this really isn't an issue.
PDW
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14th March 2014, 11:57 AM #8
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14th March 2014, 12:06 PM #9Member
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- Nov 2013
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- Brisbane
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- 85
All us guys restoring ancient machinery can only wish for that sort of rust :P
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14th March 2014, 12:14 PM #10
As the above quote says it needs two hands to turn the screw so it points to a bit more than the mythical flight rust. If I bought a machine that needed two hands to trun it because of rust on it I would not accept it, and I would be surprised if you would Peter.
Yes, totally agree.
Hardly relevant as he bought a new machine.
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14th March 2014, 12:30 PM #11SENIOR MEMBER
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- Aug 2012
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- Australia
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- 521
I would not be happy with that at all. I hope you used your credit card, as a charge back will be decent recourse.
There is a reason I have never dealt with Titan Machinery; I saw the story of their dealings from a guy that purchased a lathe (if I recall correctly) from them. He had no end of troubles documented all in a Youtube video. It disappeared at some point, but left me with a lasting reminder to avoid them at all costs. The world is a small place thanks to the Internet. I really wonder how businesses that cross the line survive these days.
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14th March 2014, 12:42 PM #12
Hi Tom, and welcome to the forum.
Was the table packed seperately to the rest? Or did you take it off?
What's the rest of the mill like, if it was me, I'd do a thorough inspection of the rest of the machine, you may not have found the worst. Does the it run? What's the spindle like for run-out? any signs of rust on the other critical surfaces like the ways?
As far as remedial action goes, I think that's got to be resolved between you and the seller, the key phrase is "fit for purpose" but make sure that you document everything.
Keep a diary with notes on phone calls, etc..
Ray
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14th March 2014, 01:03 PM #13GOLD MEMBER
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- Jul 2010
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- Melbourne
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Hi Tom,
Welcome
Given we know nothing about you I feel I should ask.
Do you know what a gib lock is?
Thats Titan's risk not the purchaser.
Maybe Titan should spring for a can of evapo-rust?
"fit for purpose" could get interesting(once the X axis issue is sorted). Does rust staining on the table make it unfit in the same way you wouldnt except a stove in the kitchen? or is there another standard because its in the shed?
Stuart
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14th March 2014, 01:10 PM #14
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14th March 2014, 01:15 PM #15GOLD MEMBER
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