Thread: Angry Clientele?

Originally Posted by Evanism

...but I always feel loss when swapping them for something as crude as money

Well, you could always get them to pay with an interpretive dance routine...

Hi you are absolutely right, sometimes you put so much of your own heart and soul into a piece it is like parting with one of your own children.

I have been to craft fairs and seen people who do it for a hobby and charge a pittance for their work just because they might be retired and feel they dont need to earn a particular $ per hour rate.

Buyers need to be educated that hand made items are expensive things and that the makers of these items should be respected and paid fairly for their work.I am sure that most craftsmen would rather keep all thier own items for their own enjoyment but few are in a possition to do so.

I also like to know that my item is going to good owners who will appreciate it and look after it but when selling through galleries you lose this connection and the opportunity to meet them.

Originally Posted by Evanism

Agree with everything above.

BUT, one of my major flaws is after putting so much effort, sweat and (often) blood into a job, I feel really bad about handing it over!

The clients love my work, but I always feel loss when swapping them for something as crude as money

One job i finished recently I loved so much I delayed ringing the client for a few days.

Hey Luke,

3 ideas I employ to try and avoid unhappy customers.

Clear communication from the start. Have it in writing and pictures of examples etc.
I like to update my customers along the way too and invite feedback to quickly lay to rest any unease - or address a problem before it's too late.

Secondly, education. Not everyone knows about timber or how it moves or if it's suitable outside or what finish is appropriate. So give them your reasons why you intend on using a specific timber/ finish/ design.

Lastly, be confident in your decision. Sometimes customers try and force a square peg in a round hole by asking for a design etc that is destined to fail. They can be very good at justifying it or saying it's ok if it falls apart etc. In cases like this, explain, educate offer a suggested compromise that will work and if they insist, then you have a decision to make. I say no because it's my reputation and you're only as good as your work.

Make good stuff that you know will work and stand by it.

Cam.