Ethical dilemma

Got a couple of showerscreens and sliding wardrobe doors installed.

I wasn't home when the subcontractor installed it, I was very disappointed when I found out the one showerscreen was half caulked (they beaded it but didn't finish it nicely).

The other showerscreen door was so bowed it didn't even close properly. I was furious they even thought it was a completed job.

Furious, I called the rep who did the quote who came out a week or so later.

He admitted he the showerscreen was defective, took photos to show management and said it would be replaced.

Two weeks past and I follow up with the rep.

I get a call saying an installer will fix the problem.

I leave work 2 hours early and the original subcontractor attempts to fix the silicon, but cutting the silicone and then applying a thick bead of silicon. It looks like a amateur job.

He doesn't bring the showerscreen door and I go ###, he said he's only there to assess the door.

Super furious I manage to contact to rep after a few voicemail message who now claims he never said the he approved the replacement shower screen (mind you the door wouldn't shut it was THAT bowed).

A few days later the door is replaced.

However I noticed both showerscreen doors are still slightly bowed, but at least they shut. I was advised by the rep they won't replace mine as they meet Australian Standards.

I visited their show room and find the doors are perfectly straight.

I requested information about the Aust Std saying bowed glass is acceptable.

Suprise surprise no information yet.

I requested a discount for wasting my time for leaving work early and the door not being replaced.

No reply yet, I've advised the rep I will give them a week before I take further action.

Now my dilemma is, I only approved the deposit via credit card and never approved the final payment after installation. Should I claim a chargeback or refund on my credit card? They don't have my signature on the quote or credit card.

I've owner built my house and this is the first time I'm even thinking about not paying for goods or services. I pay promptly all the time, but don't like being walked over.

They've wasted hours of my time and waited weeks to get it 'fixed' and I've made at least 10 calls to the rep.







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