kick up the rear..... it's tiring waiting for something paid in full for months
I was going to start with "I don't whine much" till a looked a few posts down ... maybe i do.
Sadly this is a brick at one of the forum sponsors, I'm over it.
Back on Oct 21 I ordered a Wixey WR700 for the table saw from Professional Woodworking Supplies, planning to use it on the old saw first then move to a new saw.
At the time the system said they had stock when the order was placed.
BUT get this, because I paid via PAYPAL as per there website checkout process the payment was delayed apparently for 24hrs and the ONE unit they had in stock was sold the following day to someone else.
This was confirmed in a phone call with Marita on the 22nd Oct after getting a revised back order email. This was likely when i should have said give me a refund but it was and still is troubled time.
The back order said (suggested) that it would ship by November 10 with maybe delays.
Let's skip forward to a week or so after that and a follow up phone call with Graeme said that they were having delays getting stuff from the US and should be Dec ...... at the time the Wixey store was quoting in stock and 3 weeks to land at my door so it sounded fair and i let it go
I got the same sad story leading into xmas and that Graeme would be talking to Wixey that day and would get back to me. Hello......... not even an echo.
Silence may be golden when the kids are noisy but in the Amazon age communications is king.. waiting so long i was happy to keep the money in the australian business (the little it is) but seriously the only contact is when i call....
Even in the event i do my money i hope this improves the service provided overall or if service improvement is not on the cards then this should be a warning.
Amazon says it will deliver by the 15th Feb and for $50 LESS including postage. Wixey WR700 Saw Fence Digital Readout: Amazon.com.au: Home Improvement
I would much prefer that PWS actually deliver but it's getting harder to wait.
TLDR: PWS actually sold the one stock unit they had out from under me and despite multiple promises and delivery dates nearly 3 months later i'm still waiting....