Items Delivered To The Wrong Address
I just had a courier come up to the door with big box and Nespresso plastered all over it. He whips out his electronic signature pad thing and turns the package over so I can see the label. Immediately I notice that it is addressed to the previous owner of our house (who hasn't been here for 4 years) however the address is correct. I let the courier know that the address is correct but the person is long gone ...... I also added that I would never consider the purchase of a Nespresso :spit:.
As quick as a flash he scribbled something on his electronic tablet, said "this happens all the time, don't worry about it, I will take care of it" tucks the box under his arm and then he is off.
Now given I have no idea where the previous owner is now and the item wasn't for me I have done the right thing by not accepting it. Perhaps just a passing comment from the courier but I do wonder exactly what "I will take care of it" means. Was the quick scribble and acceptance of delivery and the courier will now be chocking on Nespresso over the weekend or am I just being a little suspicious and he will be taking it back to the depot to contact the sender and advising them of their error?
Going back to the original post
I used to be an AusPost Parcel delivery driver a few years ago, and we handled the Nespresso deliveries then, but don't know who does now. The Nespresso ones were fully tracked then though.
If it was AP, the scanner system has a number of options for attempting delivery. These include;
Delivered, must enter recipients name on keyboard and obtain signature.
Recipient not known at address, can enter an explanation via keyboard, but not via signature pad.
Address not found, explanation by keyboard not by sig pad.
If an item is incorrectly addressed it should be endorsed on the label with a basic explanation. In your case it would be endorsed RTS (return to sender) and UNKNOWN (adressee unknown at address).
If it was another organisation, who knows, but for AP it would have been very unusual for the driver to scribble on the sig pad to legitimately describe why something was being returned to depot. It is a Federal offence (Fraud) for the driver to actually sign their or anyone else's signature at any field on the machine, as the system does not require the driver to sign for goods on acceptance at start of run, they are signed to his care by management. Similarly, they are accepted and signed for by the customer on delivery, or accepted and signed for by collection centre staff if they are returned to depot.
However, sleep easily, at least you know that you refused the item because it was not for you.