In July last year I decided to upgrade my AV Receiver from my Denon AVC- A1D with the major requirement that the receiver had to be software upgradeable (audio formats). I did a bit of research and came up with the Marantz SR-7001 (as I wanted everything to switch via HDMI). I talked to the dealer (Domayne) who contacted the distributor to confirm that the receiver was software upgradeable. This confirmation was given by the dealer and confirmed by the distributor. So a special order was placed.
Much to my angst, Marantz introduced an upgraded receiver late last year SR-7002). This receiver decodes the new audio formats Dolby TrueHD and DTS HD Master Audio. That's OK I thought, an upgrade should be imminent. Well I waited and waited but there was no upgrade in sight, so I checked the manual to make sure that Marantz specified the receiver was upgradeable for new audio formats (via RS232 port) and then contacted the distributor.
To cut a long story short, the distributor said that even though the manual says the receiver is software upgradeable, it isn't. They refuse to accept any responsibility for the advice given before purchase and refuse to help me now.
I went back to the dealer I bought the receiver off, who confirmed my side of the argument, who then had discussions with the distributor, but the bottom line is I've bought a receiver that is not software upgradeable and I have a dealer and a distributor who can't or won't help me even though this was a requirement of purchase.
So what can I do now? Is there a government department I can take this complaint too? Any help would be appreciated.