Thread: Lathe won't start

Originally Posted by Steamwhisperer

Stuart
I rang H&F and got told they won't be able to convince their supplier that it was faulty and that it now comes under the heading of wear and tear. So, no replacement part or motor but he did tell me where I can buy new motors and spares.
Bugga

Phil

Not good enough. WRITE to them and demand that they make it good. Point out that the Trade Practices Act covers this, that they as the retailer are responsible for warranty and that it's *their* problem to deal with the supplier not yours. Inform them that if they don't address the problem to your satisfaction then your next step is to go straight to the ACCC. Refer them to the web site:

ACCC Home

Give them 10 business days to reply/make good. Then complain! Too many companies try this sort of crap on, it's not acceptable and they damn well know it.

Send the letter registered post so they have to sign for it and can't say they never got it.

PDW

150uF is rather high for a start capacitor so I think its something slightly different. I built a large roller sander to do a benchtop and needed a motor. I bought a 3 horse cheap Chinese motor which had a 220uF capacitor. To cut the story short, I fried the capacitor. It got hot if the motor was under pressure.
Now when it failed I cut it open and found two standard electrolytics inside the tube. Now Im an electronics tec but how this worked beats me. My conclusions were that this was a 3 phase motor doctored by the cap to work on 240V single phase. Now I built my capacitor out of electrolytics and 5A steering diodes and it worked fine though a little warm.
So these cheap motors from China are probably built for USA as 3 phase and modified for the rest of us with strange crap.

[QUOTE=PDW;1402275]Not good enough. WRITE to them and demand that they make it good. Point out that the Trade Practices Act covers this, that they as the retailer are responsible for warranty and that it's *their* problem to deal with the supplier not yours. Inform them that if they don't address the problem to your satisfaction then your next step is to go straight to the ACCC. Refer them to the web site:

ACCC Home

Give them 10 business days to reply/make good. Then complain! Too many companies try this sort of crap on, it's not acceptable and they damn well know it.

Send the letter registered post so they have to sign for it and can't say they never got it.

PDW[/QUOTE

To me I feel it should be a warranty issue I have spent the last 2 hours talking to some people i know some are electricians others were machinery manufactures (also H&F Brisbane)
they all said that no capacitors are not covered although if it blew in the first few weeks they would replace them
they stated they are classed as a consumable item
I argued that they are not as they are meant to be replaced by an electrician so therfore not a consumer replacable part
I am going to keep going until I find something in writing stating the rules on this one



Cheers Rod

[quote=nosnow;1402312]

Originally Posted by PDW

Not good enough. WRITE to them and demand that they make it good. Point out that the Trade Practices Act covers this, that they as the retailer are responsible for warranty and that it's *their* problem to deal with the supplier not yours. Inform them that if they don't address the problem to your satisfaction then your next step is to go straight to the ACCC. Refer them to the web site:

ACCC Home

Give them 10 business days to reply/make good. Then complain! Too many companies try this sort of crap on, it's not acceptable and they damn well know it.

Send the letter registered post so they have to sign for it and can't say they never got it.

PDW[/QUOTE

To me I feel it should be a warranty issue I have spent the last 2 hours talking to some people i know some are electricians others were machinery manufactures (also H&F Brisbane)
they all said that no capacitors are not covered although if it blew in the first few weeks they would replace them
they stated they are classed as a consumable item
I argued that they are not as they are meant to be replaced by an electrician so therfore not a consumer replacable part
I am going to keep going until I find something in writing stating the rules on this one



Cheers Rod

OK do washing machines have capacitor start motors? I'd think they do. There's a specific example on the ACCC web site about a washing machine where the motor stopped after 3 months. It's covered because nobody accepts that something like that lasting only 3 months is of merchantable quality.

How much more does this apply to a supposed industrial tool?

It's covered. They have to make good.

Advice for next time: don't tell them it's a capacitor. Motor no go - retailer problem. You don't have to be or supply an electrician and do the diagnostics for them.

Real simple.

PDW

Originally Posted by PDW

It's covered. They have to make good.

Advice for next time: don't tell them it's a capacitor. Motor no go - retailer problem. You don't have to be or supply an electrician and do the diagnostics for them.

Real simple.

PDW

Funny you should say that as the answer i got from horses mouth was if the capacitor was replaced & it still did not go then the motor would be replaced under warranty

my answer was "ok if the $20 cap blows one must make sure the motor is "Broke" then you will replace the cap with a motor attached " The answer was if it was faulty yes it would be replaced

But if they came out to repair it & found a faulty cap then they would charge you for it

Cant wait to see where this one ends up I will certainly be following it up again tommorow as no-one can show me proof

Cheers Rod

Originally Posted by Stustoys

"(a) the warranty applies on the basis of the Goods being used on the equivalent of a single daily eight (8) hour shift."

Just how many 8 hour shifts have you put on your machine?

Stuart

Hi Stuart,
My lathe would be lucky to have done 8 hours before it all went wrong

Phil

Hi all,
I must be getting old. I can't believe I let it go at that. A letter is being drafted even as we
speak. The velvet sledgehammer, also known as 'she who is ALWAYS obeyed', is onto it. Very rarely do we pay a phone bill as she will ring them on some minor discrepancy in the way they operate then complain about how long she had to wait to complain. Normally she gets the whole bill paid by them. Then there was the free airfares and accommodation she got because the young man implied that we should have read the Terms and Conditions and she told him she would've if he had given them to us. Turns out he should have but didn't.
If anybody can get any joy from H&F, she will.

Originally Posted by rrobor

150uF is rather high for a start capacitor so I think its something slightly different. I built a large roller sander to do a benchtop and needed a motor. I bought a 3 horse cheap Chinese motor which had a 220uF capacitor. To cut the story short, I fried the capacitor. It got hot if the motor was under pressure.
Now when it failed I cut it open and found two standard electrolytics inside the tube. Now Im an electronics tec but how this worked beats me. My conclusions were that this was a 3 phase motor doctored by the cap to work on 240V single phase. Now I built my capacitor out of electrolytics and 5A steering diodes and it worked fine though a little warm.
So these cheap motors from China are probably built for USA as 3 phase and modified for the rest of us with strange crap.

Hi rrobor
would it be ok to use this as an example but in a very generic way without names etc. etc. and then put it to them that maybe something like this could happen in some instances

Originally Posted by PDW

Not good enough. WRITE to them and demand that they make it good. Point out that the Trade Practices Act covers this, that they as the retailer are responsible for warranty and that it's *their* problem to deal with the supplier not yours. Inform them that if they don't address the problem to your satisfaction then your next step is to go straight to the ACCC. Refer them to the web site:

ACCC Home

Give them 10 business days to reply/make good. Then complain! Too many companies try this sort of crap on, it's not acceptable and they damn well know it.

Send the letter registered post so they have to sign for it and can't say they never got it.

PDW[/QUOTE

To me I feel it should be a warranty issue I have spent the last 2 hours talking to some people i know some are electricians others were machinery manufactures (also H&F Brisbane)
they all said that no capacitors are not covered although if it blew in the first few weeks they would replace them
they stated they are classed as a consumable item
I argued that they are not as they are meant to be replaced by an electrician so therfore not a consumer replacable part
I am going to keep going until I find something in writing stating the rules on this one

Cheers Rod

Hi Rod and PDW
Rod, could you keep me posted on that one
PDW, you have given me some very solid advice and I will be following it to the letter

Originally Posted by PDW

Advice for next time: don't tell them it's a capacitor. Motor no go - retailer problem. You don't have to be or supply an electrician and do the diagnostics for them.

Real simple.

PDW

Hi PDW
I didnt actually say it was the capacitor, he told me that. Admittedly, he asked if it started when I spun the chuck and I said it did

I will keep you all posted as things develop

Phil

Originally Posted by nosnow

Funny you should say that as the answer i got from horses mouth was if the capacitor was replaced & it still did not go then the motor would be replaced under warranty

my answer was "ok if the $20 cap blows one must make sure the motor is "Broke" then you will replace the cap with a motor attached " The answer was if it was faulty yes it would be replaced

But if they came out to repair it & found a faulty cap then they would charge you for it

Cant wait to see where this one ends up I will certainly be following it up again tommorow as no-one can show me proof

Cheers Rod

Ask for them to state their position in writing as you wish to refer it to the ACCC and don't want there to be any possible misunderstanding of their position on your part when you do so. Watch the reaction.

They will tell you anything to get rid of you but I expect you'll find that they are far more reluctant to put it in writing. If they won't, ask the person you're talking to for their name and position in the company. If they ask you why, tell them you want to ensure that you're quoting the correct person when you make a complaint.

This sort of crap is why I buy a lot of stuff off of Ebay. At least there I know I have no warranty or service and the price reflects that. I'm on spool 10 on my Ebay purchased 250A MIG welder now. 15kg spools, that's a lot of wire through the gun. Cut up a lot of plate with my Ebay plasma cutter too.

PDW

Originally Posted by Steamwhisperer

The velvet sledgehammer, also known as 'she who is ALWAYS obeyed', is onto it. l

Hi Phil, I see you are going for the heavy artillery... some might call it the "nuclear option"...

Me, I'm soft as butter, I just fix it and don't complain, life's too short...

Regards
Ray

Originally Posted by RayG

Me, I'm soft as butter, I just fix it and don't complain, life's too short...

Regards
Ray

I agree Ray but she has relegated me to 'innocent bystander' and I doubt I will be allowed to enter the 'Arena of Death' lol

Phil

Hmmm, it took her about one and a half minutes on the phone before they caved. A new capacitor will be mailed at their cost

Phil

Hi Phil,
Good news, shame you had you let the hounds loose to get it.

Stuart

Phil, is your missus for hire?

Originally Posted by Bryan

Phil, is your missus for hire?

Hi Bryan
I asked her if she was for hire for you and immediately got a shovel to the back of the head. When I regained consciousness I explained what you meant...women!!!

Phil