Thread: Rust on a brand new saw blade - return?

They are finger prints from someone handling the blade sometime in the past. I personally wouldn't be too worried about it. Just polish it off with very fine sand paper. I would let them know about it, you may get a credit? I don't know.

Robert

I would think that they should have at least offered a discount.

It is a CMT blade and not some cheap knock-off.
I would definitely contact CarbaTec and report the problem. They should offer a replacement or if you don't mind keeping it - some kind of discount or credit.
It will, after all, lose all this rust on the first pass through some timber anyway.
Still, new means new, not damaged in any way including rust.
Cheers
SG

I've sent Carbatec a polite email with some new photos showing all the marked areas. Upon closer inspection both sides have rust spots and patches and there are some large blotchy outlines indicating there has been condensation between the blade and its' plastic wrap. Just have to wait and see what they come back with I guess.

It's frustrating and disappointing after spending literally hours pouring over blade reviews and pics of cuts, comparing prices, value, carbides, kerfs and plate size so I don't have to fiddle with riving knives and ZCIs yadda, yadda, yadda as it's not often that I can afford "nice" things, so when I buy them I want to be confident that the money has been well spent.

Ahh well. These things happen. No reason to get too worked up just yet

We do expect things to be perfect and I am sure if you ring Carba-tec, they will gladly replace the blade but I guess you have to wear the cost of returning the blade you have to them. Personally, I don't think the rust in question is going to effect the performance of the blade but if you want one that is perfect, I dont think you have much choice but to return it and ask for a replacement.
Carba-tec are pretty good with replacing stuff I am sure they will come to the party in some way to keep you happy. As suggested, maybe a discount on the purchase and give you a credit on your account.

Not good enough really - you buy a new blade you expect a new blade - rust is not an optional accessory unless you buy a Holden.

Originally Posted by Bob38S

Not good enough really - you buy a new blade you expect a new blade - rust is not an optional accessory unless you buy a Holden.

Sounds like a disgruntled Holden owner

Originally Posted by greybeard

Sounds like a disgruntled Holden owner

Only ever bought 2 [I'm a slow learner] - Torana and SLE Commodore - both brand spanking new. Both were kept not much longer than the so called warranty even though they were bought some 10 years apart.

The book on the problems/faults could only be conservatively be described as a tome

Yep, write to them and see what they come back with. After that I would be pushing for them to send out a new rust-free blade, a refund, or a discount.

You paid for something new, so expect something new.

Carbatec have been good with me in the past. I bought one of those flush saw blades once which snapped on first use. They sent me out a replacement without any issues.

Cheers,
Af.

I sent an email after close on Friday night and it's been four trading days without a response. I'll be nice and give them until this Friday to respond then give them a call in the early afternoon if I still haven't heard from them. Bit disappointed.

Originally Posted by RedShirtGuy

I sent an email after close on Friday night and it's been four trading days without a response. I'll be nice and give them until this Friday to respond then give them a call in the early afternoon if I still haven't heard from them. Bit disappointed.

Don't hold your breath, I get no reply from them either and I don't get phone calls returned as well. I've deceided to not deal with them unless I have to. This has driven me to do more purchase on the net and not support my local Carba-Tec and all this poor service in times that retailers are complaining we are buying overseas on the net.

SB

I agree with Superbunny.

Originally Posted by RedShirtGuy

I sent an email after close on Friday night and it's been four trading days without a response. I'll be nice and give them until this Friday to respond then give them a call in the early afternoon if I still haven't heard from them. Bit disappointed.

I would ring them, not on Friday but first thing Monday morning, somehow things that are discussed on a Friday seem to be forgotten over the weekend and nobody knows anything about the problem come Monday morning.