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Thread: iPhone 5 not receiving emails
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30th September 2016, 11:03 PM #1Product designer retired
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iPhone 5 not receiving emails
My iPhone 5 has suddenly stopped receiving emails.
Where do I find my outlook mail details? According to Google, a quick fix might be to delete my account then re-enter the details.
That's fine 'cept I don't know what my account details are, any clues?
Ken
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30th September 2016 11:03 PM # ADSGoogle Adsense Advertisement
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1st October 2016, 04:51 PM #2Whatever note you blow youre never more than a semitone away from the correct one....(Miles Davis)
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6th October 2016, 03:25 PM #3Product designer retired
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kiwigeo, I seem to be missing something here.
I'm following your instructions and get this, from Accounts I get iCloud, Outlook, Add Account and Fetch new data. The next screen reveals Account with my email address, Mail, Contacts, Calendars, and reminders.
I select Account and the next screen says Email with my email address, Description Outlook, Advanced Settings. No where under any of those headings can I find my account settings.
Would you be kind enough to go through the procedure again step by step
Many thanks,
Ken
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6th October 2016, 03:47 PM #4
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6th October 2016, 05:21 PM #5Product designer retired
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Hi kiwigeo, my software version is 10.0.2 (14A456)
Ken
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6th October 2016, 09:00 PM #6Whatever note you blow youre never more than a semitone away from the correct one....(Miles Davis)
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7th October 2016, 01:00 AM #7
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7th October 2016, 01:37 PM #8Product designer retired
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Hi ian, I am a Telstra customer, sounds like I need to trot along to a Telstra shop to get my problem fixed.
I had no idea Telstra were making changes, just briefly what were the changes they were making?
Ken
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7th October 2016, 02:27 PM #9
I have only a vague idea, but this is the sort of message I've been getting
You'll be moving to our new Telstra MailTM service very soon
We wrote to you a few weeks ago about moving your email to our new Telstra Mail service.
Your move will take place within 48 hours from approximately xxxxxx on xxxxxxx 2016. We'll email you when the move is complete.
You should be able to continue to use your email as usual during this time. If you do have issues accessing your email, please wait 30 minutes and try to log back in. Once you receive your confirmation email, you can then start using Telstra Mail.
We're making this move to give our customers the new features that they've asked for.
Your email service is:
xxxxxx@xxxx
Don't worry, your email log in details won't change
You'll keep the same email address and password for Telstra Mail. If you've forgotten your username and password, you can retrieve them at telstra.com/email.
How to prepare for your move
If you haven't already, there are a few things you can do to prepare:
- Make sure you're using the latest version of your internet browser.
What to do after the move to Telstra Mail
- Access your email at telstra.com/email and set this up as a bookmark for easy access.
- You won't need to update your email account or settings.
- If you've set up rules such as blocking email addresses or linking external email accounts, you'll need to set these up again.
We're here to help
For detailed help, please visit telstra.com/emailsupport or to track the status of your move go to telstra.com/emailmove
See you online soon,
Fiona Hayes
Head of Customer Service and Contact Centres
Like many I've learnt to take statements like "We're making this move to give our customers the new features that they've asked for" and "You won't need to update your email account or settings" with a very big grain of salt.regards from Alberta, Canada
ian
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7th October 2016, 10:24 PM #10
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8th October 2016, 07:20 PM #11Product designer retired
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I finally found an article publish by Telstra entitled New Telstra Mail where it outlines the procedure for setting up a new account.
I found I had to delete my current account first, then followed their procedure, and wallah emails returned, however, I had over 500.
Under mailboxes, under POP there's 1430 bloody emails. Does anyone know how to bulk delete these?
Ken
edit, I might just add, I started receiving emails only half way through their procedure and didn't even have to put in a password, lucky I guess.
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9th October 2016, 09:16 PM #12Product designer retired
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Bugger, since fixing up my iPhone to receive emails, I've now lost all my contacts. Any clues on how to recover them.
I have all my contacts on another iPhone, can I transfer them across to the empty one, and how?
Ken
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10th October 2016, 10:24 AM #13
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10th October 2016, 10:27 AM #14
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