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  1. #1
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    Default Had a gut full 😡😡😡

    Ok, so I bought a triton router and used it twice before the variable speed stuffed up which I accepted AFTER reading that this seems to be a common failure. Sent it in for warranty and didn't get it back for nearly 3 months with me having to make the phone calls to find out what was going on 😡. Eventually got it back, used it once in the morning and then went back in the arvo to finish off the job and the bloody clear plastic cover that is over the power button is jammed and will not budge. I've thrown the hardly used thing in the bin and even though this is a triton forum, I was wondering if anyone has any recommendations for a router that is reliable. Cheers, and rant over.

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  3. #2
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    I think you're entitled to a rant. You should have sent it back and got your money back, particularly considering the extremely poor service you received on the warranty claim. I wouldn't buy a Triton; too many changes of ownership of the company; very variable reports as to problems and quality; simply not worth taking the risk at the price when there are other offerings that generate no or very little negative comment.

    I've always used Makitas and have no complaints. Dewalt also strike me as a quality product and I don't recall hearing anything bad about Hitachi. Of course if it's tax deductible and/or you're a millionaire you could always get a Festool.

  4. #3
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    I currently have the Makita variable speed (rf2301 or whatever it is) and have no complaints with it.
    I'm often using big bits on redgum and messmate and it doesn't worry it. As for the others I have limited experience but I don't know of many common complaints.

  5. #4
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    I have had an Hitachi TR12 since before the Tritons first appeared and have had no problem. Also have a Metabo 812 (a Competition prize) which I am happy with but it has not had the same amount of work as the TR12.
    Tom

    "It's good enough" is low aim

  6. #5
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    Default

    I'd get a makita first hitachi second. When I talk to tool repairers they always say makita parts supply is better than the others.

    I've got 2 triton routers, the origional tra001 and the mid size one. I use the big one a lot in my table and have had really no problems, but if it breaks I don't like my chances of getting it fixed.

    I used bosh blue tools for years and defended them against the makita set but I'm beyond that now. Too many design mistakes. They have been pretty reliable but really why wouldn't you go makita ? similar price great quality and good aftersales service.

    The problem with makita is finding the feature set you want in a router, that's where the triton wins unfortunately.
    I'm just a startled bunny in the headlights of life. L.J. Young.
    We live in a free country. We have freedom of choice. You can choose to agree with me, or you can choose to be wrong.
    Wait! No one told you your government was a sitcom?

  7. #6
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    Default

    Hitachi TR12 approx 20 years old, would have done a few km of timber, edges, trenches etc. about 3 years ago added a TR12 variable speed to the stable. This unit is now almost exclusively used upside down in a table.

    Never had any issues with either and couldn’t kill them with the proverbial stick. The only issue I have ever come across from others is bits getting stuck. This comes about by those who bottom out the bits and then tighten the bit. To avoid this problem (which is common with most machines, especially when inverted), simply drop a “fattish” O ring down the hole before you put in the bit. Problem solved.
    Regards,
    Bob

    Absence of evidence is not evidence of absence.

  8. #7
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    Both TRA001 repairs are pretty easy.

    The speed controller pops off with two screws. The controller sits on top and is replaced with two wires. About 4 minutes work.

    The switch, however, is more. It requires the top to be popped off a bit before the side panel will come off. Even if you undo the side screws, you also have to undo the main body screws too. Its a bit of a job.

    The plastic slider is held in a plastic track and uses a spring to slide it across. If the unit was put together without care there is a very small plastic casting tab that breaks and can get caught in the plastic track, stopping it from opening.

    If its a warranty issue, send it back, get a refund or ask for an exchange.

  9. #8
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    Default

    Quote Originally Posted by woodPixel View Post
    Both TRA001 repairs are pretty easy.

    The speed controller pops off with two screws. The controller sits on top and is replaced with two wires. About 4 minutes work.

    The switch, however, is more. It requires the top to be popped off a bit before the side panel will come off. Even if you undo the side screws, you also have to undo the main body screws too. Its a bit of a job.

    The plastic slider is held in a plastic track and uses a spring to slide it across. If the unit was put together without care there is a very small plastic casting tab that breaks and can get caught in the plastic track, stopping it from opening.

    If its a warranty issue, send it back, get a refund or ask for an exchange.
    WP, have you had a lot of experience repairing Tritons? My Bosch, 30 years old and still going, I hope the brand new Triton I sold to a fellow forum member keeps going because he knows where I live.
    CHRIS

  10. #9
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    It's not difficult to take the router apart if you follow the instructions from rayintheuk.
    And replacement switches are available if it is broken, although it may just be stuck.
    And if you don't want it it has a value for parts. Does it have the through table height winder?

  11. #10
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    Default

    I'm sure it's not difficult to do for some but it's been thrown away now as I can never see myself getting another Triton product. I obviously got a "Friday arvo job" unit and yes, all brands can have the same thing happen to them but it's the issue I had with the warranty. It doesn't give me much confidence in the product if the authorised warranty/service shop that is local to me passes Tritons standard of customer service. Nearly 3 months before I got it back and then having the issue with the on/off switch only the second time using it after getting back, that's not right. I tossed it because why would I want to send it back to the same repairer.

    Think ill go with a Makita and hopefully if I have any issueswith the unit their customer service will be of a better standard.

    thanks for everybody's input, it has been helpful ��

  12. #11
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    Central Tablelands NSW
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    Quote Originally Posted by Jan mikula View Post
    . I tossed it because why would I want to send it back to the same repairer.
    l ��
    If you are so cavalier with money then I'd say Festool is your best option.
    Last edited by Andyh77777; 10th December 2017 at 01:43 PM. Reason: spelling

  13. #12
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    Quote Originally Posted by Andyh77777 View Post
    If you are so cavalier with money then I'd say Festool is your best option.
    I had thought of that but I'm buying a new rifle so funds wouldn't do both.

  14. #13
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    A few years back I had issues with the VS on my Nova Mercury lathe. When visiting the tool repairer, it was quite an eye opener to see the boxes, and I mean boxes and boxes of specific brand & model power tools in for warranty repairs for exactly the same failure on that model (say a switch etc) & waiting for parts. Plenty of units from some popular brand names and no so many of other more "reliable" brands but it seemed that all brands were represented, though some genuine repairs from overuse / damage and not poor design / manufacturing.

    The owner said he often faced the stupid situation where the warranty option was to send a new unit for them to canabalise for parts but no replacement was permitted. Go figure that one out??
    Mobyturns

    In An Instant Your Life CanChange Forever

  15. #14
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    Reading through this thread I have a serious question, how many times do you repair something before deciding there must be an end and replace it with something else? At some point there has to be a decision, keep replacing a known dud part or bin it and buy a more reliable machine. I know everyone has a different tolerance factor when it comes to this stuff and mine is very low, if it plays up twice it gets binned is my usual response for stuff such as routers. Bigger stuff like large machines I usually modify or change the parts causing the problem.
    CHRIS

  16. #15
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    One issue is whether the known failure mode has been addressed by the manufacturer.....especially in the case of Triton. This variable speed module failure seems to be VERY common, and I had this happen on a Triton MOF-001 which I used to own. I contacted a parts supplier in the UK to get a replacement module, but they were unable to tell me whether the design of this part had been modified to address the failure mode. Got the new speed controller, fitted it, and all was well for about 3 months of light use. Then the replacement module failed as well. At that point the MOF-001 went in the bin, and I'll never touch a Triton router again. Replaced with a DeWalt, which has been completely trouble free. The fact that Carbatec sell the routers but don't seem to keep any spare parts for them also grates a bit - I had already needed to replace brushes and a worm gear on the MOF-001, and those parts had to be sourced from the UK as well.

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