Thread: New Triton tools

Originally Posted by BarryBurgess

But I just love it when you D************ are wrong
The winder handle was not in the box so it must be an optional extra.
Keep up the good work Woody

On the contrary, I am not wrong Barry. I know what I have been told and I see what everyone else is saying, it's interesting to see what rumours have spread.

Oh yeah, the handle - didn't you get one? What a shame!

Originally Posted by Woodworker101

On the contrary, I am not wrong Barry. I know what I have been told and I see what everyone else is saying, it's interesting to see what rumours have spread.

Oh yeah, the handle - didn't you get one? What a shame!

Guess you really should have another talk with Gordon..........

btw, when Gordon was demonstrating the router to Gumby, DPB and myself, the winder handle and template guides were in an optional accessory kit sold separately to the router itself, as discussed earlier. Good to see our TDs are up to speed on the facts as always.

Originally Posted by Woodworker101

On the contrary, I am not wrong Barry

Which time? About the handle, or the router wattage?

I love it when employees of companies (and I'll lump Triton Demonstrators into that category seeing as they work for, and represent the Triton company) are as curteous and non patronising/non sarcastic as ever. Gives me great faith in customer service (see my other posts on the topic. I'm sure Tornatus would be happy to point you to the posts in question.)

Originally Posted by stuart_lees

Guess you really should have another talk with Gordon..........

btw, when Gordon was demonstrating the router to Gumby, DPB and myself, the winder handle and template guides were in an optional accessory kit sold separately to the router itself, as discussed earlier. Good to see our TDs are up to speed on the facts as always.

Which time? About the handle, or the router wattage?

I love it when employees of companies (and I'll lump Triton Demonstrators into that category seeing as they work for, and represent the Triton company) are as curteous and non patronising/non sarcastic as ever. Gives me great faith in customer service (see my other posts on the topic. I'm sure Tornatus would be happy to point you to the posts in question.)

Actually, all of it.

Sorry if I offended you in any way, afterall I'm just an insignificant D*********** who knows crap all..... Sorry to have tried to offer what little I know, I will keep my opinion to myself.

Dear Stuart and W101,

I appreciate the great contribution that you both make to woodworking through this forum and through your contributions with clubs, web sites, users and in W101's case, demonstrations.

I note that Triton and GMC try to give out information when they are close enough to product release so that we can prepare for the launch. I also note that the down side of the sneak previews is that all of the fine details are often yet to be finalised.

The router is a good example. There are different router kits for different markets. By the sound of things, you received your information at different times, from different sources. I am still sorting out the final package for Japan, so anyone I discussed it with last month would possibly now be wrong if they were trying to promote it now. Hence I have to keep cards very close to my chest.

It would seem to me that a tad of reservation until the product is on the shelf would avoid repeats of hurt feelings over absolutes in a sea of grey.

Under GMC the packaging combinations are going to be much greater than they ever were under Triton. Things can move much faster too.

I used to think that some of the variables were black and white. Really depends on who you ask and for what market. Have been caught out by this, importing into Japan which seems to run everything in a parallel universe that nearly, but not quite resembles our own.

Cheers guys.

P.S.　If it makes any sense, there are times that you differ yet are both right in an odd sort of way. Sometimes we all make mistakes too though.

Words of wisdom TJ.


Cheers..............Sean, amused onlooker

Steve,
I get a lot of customers in here (Hills Clearance Centre, Riverwood) wanting to know what direction Triton is going to go in now GMC have taken over. Since being introduced to this site, I have been trying to read as much as I can on the subject so I am able to give my customers an informed and truthful answer. You being a distributor, I'm inclined to direct customers to your threads/responses.
There is a lot of conflicting stories, rumours, etc which makes it confusing for those of us who are not Triton owners, don't attend club meetings and are generally unfamiliar with the majority of Triton products and the politics involved, including personal agendas. (To be honest I don't care about the politics and personal agendas).
In the past when trying to garnish information for customers, I have contacted Triton and spoken to Malcolm who was knowledgable of the products and extremely helpful. I believe Hubbabubba was the gentleman I made one enquiry for, sorry, can't remember what the actual product was. I think it may have been powered respirators.
I must concur with most comments I have read regarding the Triton help line, in that everyone else I have spoken to at Triton aren't very helpful. I find I always ask for Malcolm and have no problems.
Thank you,
Graham.

Guitarman,

Probably more than most, I am going through an incredibly steep learning curve.

Where to start.....

Triton's past customer service staff, Matt, Shane and Jan, who were around in my time and Darren and others who were around before me were absolutely fantastic. They know the products intimately and had direct access to the engineers if they were ever in doubt.

Matt and Jan had been with Triton for quite a while and Shane learnt so fast it blew me away. The guy could give you the part number for almost any nut, spring, bearing or washer off the top of his head.

The Triton service staff had a few great advantages over the GMC service staff.

Time - they had years of experience with the products.
Small product range - Triton does not have anywhere near as many products as GMC
Continuity of Products - The Workcenter 2000 has not changed substantially since 1997 ish. (I think)
Passion - There was an almost tangible passion of pride within the walls at Triton Central.

All of these factors may have changed. Within GMC, there is no doubt in my mind that there are staff members there whose passion levels are admirable. Not sure if they man the service phones or not though.

(Side note here, any "difficult" or tricky calls are patched through to me. I am kinda sick in that I enjoy the psycological challenge of calming down an irate woodworker, finding out what the SYMPTOMS are, not what he insists the problem is, finding out how he is using something, identifying the cause and rectifying it, finnishing with a very friendly chat about what we have made and our fustrations when things do not go as planned. Greatest cause of problems... have not read, or not read the instructions properly.

Here I have another advantage over most service staff. Not only have I had to read ALL of the manuals cover to cover many times, I have had to translate them into Japanese. This gives a level of intimacy and familiarity that makes my job easier.)

It has taken me years to get used to doing Business the Japanese way. At first I found it insulting. Fax through a request. Ring to see that it was received. Ask when it will be done. Before it is due to be done, ring again to see that it is on track. Keep ringing every step of the way. Ring to confirm when it has been received.

This process takes time and money and if everything is running smoothly actually slows the process down as you make and they receive "unnecessary" communications.

It does however identify problems very early.

There are a number of posts where a part is ordered, customer waits 4 weeks and it has not arrived. Customer is annoyed. If the retailer, is diligent, they will contact the supplier as soon as the product or part is late.....In an ideal world, this would not be necessary....Let me know when you find an ideal world!

Large companies handle a huge volume of calls. (GMC included) I would guess that most companies have a % of errors. If you want results, you become the squeaky wheel that gets the oil.

Steve

I just got this on an email from Northwood tools. First price is RR , second is their sale price.

TR-MOF001 1400Watt Plunge router $310.00 $285.00
TR-TCS184 184mm (9-1/4") Laser Guided Circular Saw $199.00 $185.00
TR-TJS001 Scroll Jigsaw with Laser Guide $199.00 $168.00
TR-TLS Neat Little Lithium Ion Screwdriver 3.6Volt $ 99.00 $ 72.50
TR-TROS Random Orbitol Sander $115.00 $ 84.00
TR-TRSS Unique 5 in 1 Spin Saw Kit $275.00 $229.50
TR-TRT Rotary Tool Kit - Better value than Dremel $149.00 $136.00

www.northwoodtools.com.au

Um, rotarty tool kit in bunnies is $128, and a lot of other so-called sale prices look to be more than bunnies regular prices too. I dont know theprices of everything but be careful

Saw these prices at Bunnings Morayfield today:

Rotary Tool Kit $128
Random Orbital Sander $84
184mm Circular Saw $188
1400W Router $288

Couldn't see any of the other new tools there, but there may have been.


Kind Regards
Brian