Thread: Bosch GTS10 Table Saw

Who is saying its not a warranty job? Bosch or the local 'dealer'? The dealer may just not want to go to the trouble of sending it back.

In any case. I'd be contacting the local Department of Fair Trading / Consumer Affairs or whatever its called in WA. Print out copies of all the internet threads listing the problem as this would be evidence that it is a 'known fault' with the machine. All goods must be 'fit for purpose' when sold, so a motor that burns out quickly, or has inadequate ventilation for Australian conditions, is hardly 'fit for purpose'

Remember - 'Repair, Replace or Refund' is generally the law in Australia, and YOU get to choose which option, not the dealer or distributor. Also, it is the dealer you bought it from who must cough up, they cannot fob you off & say 'Go see Bosch, they have an office in Germany'

Thanks for you comments as they are my thoughts as well, the initial rejection was by the WA service agents in conjuction with a Bosch agent they have somewhere here in Perth.
I have been doing my due deligence as far as the historic problems with these saws and the expectations of the fair trading laws. So I have sent a friendly but very specific letter to Bosch stating the facts, what I know and outlining my expectations. This is my first formal step in what I hope is not going to be a long drawn out adversarial process.
We will see! I'll keep you informed.
Regards Mick

.If they decide to play hardball you may like to point out that their intransigence is being reported worldwide on the forum and could have a decided impact on sales.

Cheers

John M

Originally Posted by ravna

.If they decide to play hardball you may like to point out that their intransigence is being reported worldwide on the forum and could have a decided impact on sales.

Cheers

John M

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That sort of bad PR is something, I'm sure that Bosch would want to avoid, especially in the highly competitive power tool market.....
Cheers, Crowie

Thanks for the support guys!......do you mean that wood workers who buy tools read these comments and requests for help, well I'll be B..lowed (see Moderator i've learnt) I never would have thought of that

this week should be interesting, assuming I get a reply to the letter.

Regards Mick

One week down and no response from Bosch regarding my letter, however they probably only meet once a month to consider supporting their reputation for quality tools!
In the mean time is there anyone out there that is knowledgeable about electric motors and can advise if sparking from delaminating commutator strips would be sufficient to cause a double burnout in the field and stator windings?
Regards Mick

Had a chat with Bosch today regarding my saw and they have indicated that they are proposing to supply all the parts required to repair the motor and I can either put it together myself or organise for a service agent to do it at my expense.

This is still subject to getting a final approval from further up the corporate ladder which appeared to be merely a formality, so fingers crossed.

I'm quite happy with this arrangement as I believe it is reasonably fair considering it is out of warranty. They have obviously accepted my account of the saw's history and light work as true which is reassuring.

So Bosch will again have a happy customer as the saw had been working well for me. I only hope that this was just a dud motor and not a continueing risk! I'll let you know when its all sorted.

Regards
Mick

G'Day Mick,
That sounds better than previous correspondence.
Maybe Bosch is aware of issues of "BAD P.R." in a competitive tool market, especially with a problematic power tool.
So are you going to get a whole new motor & gear assy?
Cheers. Crowie

Thanks Crowie,
They indicated that they will replace all elements that the service agents told me was required i.e. armature/stator, field coils and a new bearing. I'll organise for Industrial Power Tool Service to put it back together for me when they arrive.
Regards
Mick

Originally Posted by XPearler

Thanks Crowie,
They indicated that they will replace all elements that the service agents told me was required i.e. armature/stator, field coils and a new bearing. I'll organise for Industrial Power Tool Service to put it back together for me when they arrive.
Regards
Mick

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Bloody hell Mick,
Why haven't they just offered you a new motor assy,
rather than a box of bits.
It'd be better for you and SURELY better "P.R." for Bosch.
Good luck Mick.
Cheers, Crowie

Hi Crowie,
Just got back from a trip down south (Denmark) sorry for the lack of response. The reason they didn't just supply a new motor assembly is that they don't actually have one, they only have the components to make them up according to their on-line spare parts schematics and list.
Speaking of which, they have arrived in the west and I will be taking the saw around to the service agents tomorrow for a rejuvenating experience at IPTS.
Regards,
Mick

Well the saw has returned and is running well...looks as good as new with that new electrical smell when running.

Many thanks to those that took the time to read and or comment on my little problem, I appreciated the support and it may have had some bearing on Bosch doing the right thing.

My thanks to Bosch for believing me when I said it had done very little work for a professional tool and deciding to replace the faulty components.

Best regards to all
Mick

Very gracious Mick......Good result, Cheers, Crowie

If it's a known issue then I think they have put the onus of the rebuild onto you so that in another years time they can wash there hands of the next break down by saying "we didn't rebuild it". I don't think they did right by you at all.