Thread: Postage

Originally Posted by allsport

How about just a little bit of perspective on this; it's no big deal.

The real perspective on this is not the amount of this charge or how a business calculates its charges BUT that this business failed to disclose the charge when the order was made.

This was a telephone transaction and no mention was made that a charge would be made, hence it is proper to assume that it would be posted out free of charge.

In case you think that is not a reasonable assumption I would point out that on a number of occasions I had small parts sent out to me by a few suppliers free of charge to fix items, the last being Arlec to fix a15 year old cut of saw.

So this business fails to disclose a charge when the order is made by telephone and then charges this non notified charge to the credit card and that is just not on IMO and that is the real perspective on it.


Peter.

Another view on this. I've known businesses go bust because they tried to separate areas that made little or no profit from the more profitable sides of the enterprise. Then they would find that they lost their customer base as they no longer offered a complete service.
Lose trust or make customers feel that they are not valued and you're well on the way to bankruptcy.
Cheers,
Jim

The suppliers of the "small items" have perspective on the situation; they realise that the amount thay can charge is trivial and that the invoicing/bill chasing/receipt writing/stock-accounting exercise is simply not worthwhile. It's a better option to simply post out the little bits and pieces, get a smidgen of good will and get on to the next job.
The supplier should certainly have advised of the handling fee, but why on earth would they supply free postage? I give the ATO many thousands of dollars each year and they don't even supply a stamped envelope.
Bearing in mind that the post was around $10, the handling fee was only around $8. Too much? Maybe, but you'd have to have a real sense of entitlement to complain bitterly and publicly about such a relatively trivial amount. THAT is keeping the fee in perspective.

I bought something from laminex industries last week. $25 delivery charge, or $15 to pick up......I chose the delivery (only $10 in real terms). The cost of doing business. (Like paying tolls on toll roads)
TM

Originally Posted by TermiMonster

.I chose the delivery (only $10 in real terms). The cost of doing business. (Like paying tolls on toll roads)
TM

Saved yourself the time involved and if the stock was damaged on arrival they had to make it good.