Thread: Do I have a leg to stand on?

A goodwill gesture as you will now praise instead of bagging them

Yup, he just bought $547 worth of advertising.

That store manager knows his business!

Cheers,
Adam

Originally Posted by Cliff Rogers

Yup, he just bought $547 worth of advertising.

Even though the store is unnamed

Originally Posted by Babylon5

Well we have just returned from Bunnings. We had success

We asked to speak to the store manager and explained the situation. I was expecting a fight on our hands but within 5 seconds he was agreeing with us and said he will honor the price. He stated that it was internal pricing error by the staff and we as customers shouldn't have to pay the extra for a mistake made by them.

So in the end we scored a $1100 gas hot water system for only $553

Thanks everyone for their advice.

Shane.

No it isn't

Good result Shane,


Big Shed you had me flumoxed for a minute there until i re-read your post


Cheers Fred

Well done Shane!
At the end of the day, I'm sure Big B losing $547 is nothing to them vs the trouble this could have escalated to for them.
It's nice to have a win once in a while...

Good PR on behalf of the Big B, just goes to show that asking for "the man in charge" often pays off.

Good outcome.

A good result.

I am a bit of a what goes around comes around kind of bloke.

If i made a mistake what would I expect. I would hope the other person would understand and be reasonable. In this case I think it reasonable for the supplier to offer the money back in full and for the buyer to go elsewhere. Perhaps a voucher or something to say sorry.

Perhaps free delivery if the buyer wanted to go ahead and pay extra.

Other than that, if you think you need to climb on trigger, draw a sword and stand some ground then that is fine, provided next mistake you make you are happy to have that reciprocated in kind.

NB: talking generically here
cheers


dazzler